Overflow Advocate Supervisor

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) . We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Overflow Housing Advocate Supervisor will provide leadership for the day-to-day shift supervision of the St. Vincent's Overflow Shelter Program and will ensure appropriate staffing levels for the program's coverage. In addition, this individual will provide safe and consistent execution of shelter activities such as property storage, guest check-ins, security screenings, bed management, incident response, and other duties within established procedures and service delivery strategies.

This position will use and encourage creativity and problem-solving with staff and guests. The Supervisor will help streamline systems that end homelessness as quickly as possible for every individual we serve. The Supervisor will value and seek opportunities for input from guests and staff. The Supervisor will be a model for ethical, fair, competent, and professional values, service delivery, and guest relations. Including supportive and appropriate individual services to guests, guest rights, confidentiality and boundaries, respect for personal dignity, worth, privacy, and the self-determination of guests concerning their needs, problems, goals, and interests.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

Job title

Overflow Advocate Supervisor

Reports to

Overflow Advocate Manager

Salary Range 

Grade 7, $20.04

Job Location

St. Vincent De Paul

EEO Class

First/Mid Level Officials and Managers

FLSA Status

Non-Exempt 

Shift

Grave Shift

Program Management

You Will:

• Oversee all shift operations to ensure success of the program in meeting the needs of single individuals experiencing homelessness.
• Work closely with the other departments in our agency as well as onsite and other community partners to develop and coordinate guest services.

• Infuse Trauma Informed Care into guests’ services.
• Carry out administrative duties including reports, collection of data, and development of resources, program evaluation and research.
• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and work-shopping ways to enhance the services provided to guests.
• Assist in maintaining a clean and safe facility for both guests and staff. Identify and communicate building and staff needs to Overflow Housing Advocate Manager.
• Identify and share resources provided in the community that may best serve our guests’ needs.

Staff Management

You Will:

• Supervision of approximately 6 FTE Housing Advocates at the St. Vincent’s Winter Overflow Shelter Program.
• Ensure highest quality of data entry and reporting.
• Support staff development and coaching.
• Lead shift changes and staffing meetings. Additionally, attend and participate in all other meetings as required or desirable.

Promoting Best Practice

You Must:

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

Requirements

Education and Experience

• Experience working with diverse and vulnerable populations is preferred.
• At least one year of direct supervisory experience preferred.

Physical and Equipment Requirements

• Ability to lift 25 pounds 
• Ability to sit and move for at least an hour at a time

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
  Come be part of the solution.
  We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

The Road Home will be requiring all employees to be vaccinated against COVID-19.Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.