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Online Reputation Management Specialist

Voze

Sandy, utah


Job Details

Not Specified


Full Job Description

*Please note, this position is ONSITE, remote applications won't be considered.*

ABOUT VOZE

VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible.  Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged. 

The Online Reputation Management Specialist will be responsible for gathering, managing, and improving reviews across key software review sites (G2, Gartner), social platforms (Google, Facebook), mobile app stores (Apple Store, Google Play Store), and company review sites (Glassdoor). This role involves actively engaging with users to solicit feedback, responding to reviews, and implementing strategies to enhance our online reputation.

Requirements

  • Proactively gather reviews from users on software review sites (G2, Gartner), social platforms (Google, Facebook), mobile app stores (Apple Store, Google Play Store), and company review sites (Glassdoor).
  • Develop and implement strategies to encourage users to leave positive reviews and feedback.
  • Respond promptly and professionally to reviews, addressing any concerns or issues raised by users.
  • Analyze review data to identify trends and areas for improvement, providing insights and recommendations to internal teams.
  • Collaborate with marketing, customer service, and product development teams to ensure a consistent and positive user experience.
  • Manage and update profiles on review sites to ensure accurate and up-to-date information.
  • Identify potential reputation risks and develop proactive measures to address them.
  • Stay up-to-date with industry trends and best practices in online reputation management and review solicitation.

What You'll Need

  • Familiarity with online reputation management software and tools.
  • Knowledge of review solicitation best practices and strategies
  • Proven experience in online reputation management, digital marketing, or a similar role.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Proficient in using social media platforms, review sites, and online monitoring tools.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong interpersonal skills with the ability to handle difficult situations with professionalism and empathy.
  • Creative thinking and problem-solving abilities.

Benefits


  • Competitive salary
  • 401K with matching (up to 4%)
  • Insurance benefits
  • Health insurance with HSA
  • HSA Employer contributions
  • Dental and Vision Insurance
  • Basic Life Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Medical Bridge Insurance
  • Employee Premiums covered in full
  • A challenging and fun work environment
  • Stocked Breakroom
  • 10+ Paid Holidays
  • Flex Time Off

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