Housing Focused Case Manager - Team Lead

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary

The Housing Focused Case Manager Team Lead will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The Housing Focused Case Manager Team Lead will support a small team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Reports to

Supportive Services Manager

Position Status

Full Time, 40 hrs

Shift

M-F, occasional weekend shifts, flexibility an option

Salary Range

Grade 6, $20.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Housing First   

• Help individuals experiencing homelessness get into housing.  
• Assist guests in identifying barriers and connect them with appropriate resources in the community.  
• Celebrating and assisting our guests and their belongings move into their new homes. *  

• Use agency vehicles to provide transportation for guests in their pursuit of housing.*  
• Strong belief of the Housing First model. Willingness to initiate and have ongoing conversations with guests about housing.  

Guest Engagement

• Engage with all guests to connect them with resources and housing options.  

• Follow agency guidelines to create healthy boundaries with guests.  
• Daily collaboration with all departments promoting a healthy team environment.   
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.  
• Attend daily open office hours to interact and provide guests with resources to further their housing goals.   
• Attend weekly team meetings and contribute to case conferencing conversations.  

• Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.  

Crisis Management

• Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.   
• Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way  

• Assist with de-escalation and crisis intervention with guests in crisis.  
• Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.  
• Ability to accept direction and constructive feedback from Supervisor.  
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.  

Team Lead 

• Establish an environment that promotes growth, support, and advocacy for both shelter guests and team members. 
• Evaluate own performance to increase effectiveness as a Team Lead.   
• Assign guests to caseloads within 7 days of arrival to shelter
• Track initial case plans, case noting, and case plan reviews and report to Supportive Services Manager to ensure adherence to OHS standards

• Take lead role in the community partnerships
• Assist with bed management/prioritization
• Collaborate with Supportive Services Manager and Team Lead to support Services team.

Promoting Best Practice  

• Demonstrates awareness and desire to understand diverse populations.   
• Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.    
• A willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home.  

Other duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• Lived, work or volunteer experience preferred or a degree in a related field  
• Experience working or volunteering with diverse populations  

Required Skills and Abilities

• Excellent writing and documentation skills. 
• Willing to be a proactive member of a team. 
• Ability to work with community partners. 

• Self-starter and self-directed. 
• Ability to accept direction from Supervisor. 
• Excellent organizational skills and strong computer skills. 
• Ability to work from a Trauma-Informed Care framework.  
• Familiarity with the Housing First philosophy.  

• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
• Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements

• Ability to lift 25 pounds.

• Ability to sit, stand and walk for at least an hour at a time. 
• Ability to drive a vehicle. 

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer


Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.