Housing Advocate

WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

As a Housing Advocate, you perform a wide variety of duties relating to working with these vulnerable populations. As a TRH employee you will be a part of a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here, you will have an opportunity to assist people who are rebuilding their lives.

Location

Gail Miller Resource Center (GMRC)

Midvale Family Resource Center (MFRC)

Pamela Atkinson Resource Center (PARC)

Reports to

Housing Advocate Supervisor

Position Status

Full-Time, Part-time

Shift

Day Shift (7:00am-3:30pm),

Swing Shift (3:00pm-11:30pm)

Graveyard Shift (11:00pm-7:30am)

Pay Grade and Starting Salary

Grade 4, $16.80/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

As an Advocate, you will:

• Provide quality customer service to our clients who may be in need of resources in addition to a warm bed for a night.
• Observe and help regulate activities at the shelter, ensuring rules and procedures are followed.
• Provide clear and specific information to residents and instruct residents of shelter rules/procedures.
• Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.
• Answer phones, take messages, and respond to the public.
• Operate as part of a team that strives to serve the homeless in our community.

As an Advocate, you will be trained to:

• Assist in resolving conflicts that may arise among residents.
• Write incident reports where appropriate. Maintain records of resident stays and maintain an accurate shelter log.
• Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

High School Diploma or GED required.

What will make you a successful Advocate:

• Have excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
• Be able to multitask and remain calm in demanding and unpredictable situations.
• Have good computer skills.
• Be able to make sound decisions.
• Be open to learning how to achieve exceptional boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
• Have the ability to be culturally responsive and work with clients from different racial, socio-economic, and ethnic communities with respect and openness.
• Demonstrate an awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Be willing to accept supervision and direction as well as constructive feedback.
• Have the desire and ability to work as part of a diverse and dynamic team.
• Be reliable and dependable.
• Be willing to learn and develop the ability to work from a Trauma-Informed Care framework.
• Familiarity with the Housing First philosophy.
• Must pass a pre-employment background check and drug screen.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time.

Physical and Equipment Requirements

Ability to lift 25 pounds

Ability to stand and/or walk for an hour or more at a time

The Road Home is an Equal Opportunity Employer

he Road Home is requiring all employees to be vaccinated against COVID-19.

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!