Data Specialist

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness. Under the supervision of the Data Program Manager, the Data Specialist upholds the agency’s data quality plan for programs in the Homeless Management Information System (HMIS). HMIS is HUD’s mandated software used by organizations serving individuals experiencing or at risk of homelessness. This position is designed to ensure data accuracy, system functionality, and compliance with regulatory standards. This position is responsible for having a comprehensive knowledge and administering the following HMIS responsibilities and technical requirements for their assigned programs:

• Data entry standards
• Data quality assurance
• Data monitoring and reporting
• Client record management
• User training and support in collaboration with the HMIS Lead Agency
• Compliance and documentation

This position requires a high degree of organization, attention to detail, and the ability to learn new tasks. This position will interact with many departments of The Road Home and must be able to accept changing roles and priorities as necessary. The Data Specialist must meet critical deadlines while being adaptable and creative in meeting agency goals. As a result, this position requires flexible scheduling and the ability to complete tasks on short notice, occasionally outside of normal business hours. We are looking for a passionate self-starter interested in working for a learning-based agency that operates Utah’s largest homeless services and programs (housing, emergency shelter, emergency services, and case management).

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location

Pamela Atkinson Resource Center - 1 position

Gail Miller Resource Center - 1 position

Reports to

Data Program Manager

Position Status

Full-Time, 40hrs

Shift

Monday - Friday

Grade and starting salary

Grade 8, $22.05/hour

FLSA Status

Exempt

EEO Class

Administrative Support Specialist

JOB DUTIES

Maintain an in-depth knowledge of HUD HMIS regulations and technical standards for assigned programs.

2. Assist and maintain the agency’s HMIS data quality plan, agency protocols, and HMIS SOP, including conducting regular data audits, monitoring data quality, frequent data reconciliation checks, and addressing data discrepancies or errors to maintain accurate and reliable data.

Job title Data Specialist

Reports to Data Program Manager Position Status Full Time, 40 hours

Pay Grade,

Starting Salary Grade 8 Assignment Regular/Benefited

EEO Class Specialist FLSA Status Exempt

3. Assist the Data Program Manager and HMIS Lead Agency with training agency end-users.

4. Collaborate with all client-facing departments to ensure data compliance expectations are met.

5. Identify areas for potential improvement, training needs, and organize training interventions.

6. Prepare items for HMIS-related portions of monitoring visits and audits.

7. Provide technical support, including training videos, written instructions, open office hours to agency end-users to improve data quality and data literacy.

8. Comply with federal, state, and local data requirements and technical standards.

9. Serve as an HMIS Security Officer, maintaining security standards throughout the system.

10. Help implement department strategies to improve the efficiency of data process improvement.

11. Promote a culture of data protection and compliance across all units of the organization.

12. Attend community data and planning meetings as a representative of the agency.

13. Complete HMIS data corrections monthly, quarterly, annually, and as needed.

14. Complete and distribute data quality feedback mechanisms to appropriate departments.

Other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree from an accredited college or university (or equivalent) preferred
• Experience working with diverse populations preferred
• Experience working with Federal, State or local grant sources preferred
• Experience working with the Homeless Management Information System (HMIS) preferred

Required Skills and Abilities

1. Strong interpersonal skills and ability to work with diverse populations.

2. Skilled at communicating technical information to a non-technical audience.

3. Excellent communication and collaboration skills with cross-functional teams.

4. Strong project management skills with multitasking and prioritizing abilities.

5. Proficient in Microsoft Excel, Microsoft Access, and other database systems.

6. Communicate effectively and handle difficult situations with professionalism, compassion, and from a Trauma-Informed Care perspective.

7. Strong critical thinking and analytical skills.

8. Excellent writing and documentation skills.

9. Willing to be a proactive member of a team.

10. Ability to work with community partners.

11. Self-starter and self-directed.

12. Strong belief in the agency’s mission.

13. Excellent organizational skills and strong computer skills.

14. Positive, energetic personality with a strong work ethic.

15. Dependable and reliable.

16. Familiarity with the Housing First philosophy.

17. Ability to take direction and accept feedback from staff at all levels.

18. Must pass a pre-employment background check and drug screen.

19. Access to reliable transportation to support facilities throughout Salt Lake County.

Physical and Equipment Requirements

• Ability to lift 15 pounds.
• Ability to sit, stand and walk for at least an hour at a time.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (401k, IRA, 403B with TRH match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Reimbursement for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency