Customer Support Specialist (Level 1)

About the Company

VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible.  Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged. 

About the Role

The Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.  

What You'll Do

• Monitor and respond to support requests via Phone and Email
• Assist customers with technical issues, and product questions. 
• Identify customer needs and recommend the appropriate solutions
• Document and track client support requests, interactions, and resolutions. 
• Respond to client requests with the documented SLA
• Escalate client and product issues to the appropriate internal teams

Requirements

What You'll Need

• Operate with a “Founders Mentality”
• Prior experience in customer facing roles
• Customer focused mindset with a drive for client satisfaction
• Patience and empathy when dealing with non technical users
• Adept at managing customer relationships through a CRM system

Nice to Haves

• Strong problem-solving and analytical abilities
• Excellent  Multi-Tasking and Organizational Skills
• Clear and effective communication skills (Verbal and Written)
• Proficient with CRM or support ticketing systems
• Working knowledge  of iPhone and Android mobile devices
• Strong ability to prioritize critical issues and measure them against other priorities
• Outstanding relationship building and interpersonal skills

Benefits

• Competitive salary
• 401K with matching (up to 4%)
• Insurance benefits
• Health insurance with HSA
• HSA Employer contributions
• Dental and Vision Insurance
• Basic Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Accident Insurance
• Medical Bridge Insurance
• Employee Premiums covered in full
• A challenging and fun work environment
• Stocked Breakroom
• 10+ Paid Holidays
• Flex Time Off