Clinic Receptionist

Works as a member of the FourPoints Health (FPH) Clinic and is responsible for all phases of receptionist work including scheduling patients, welcoming patients into the FPH Clinic, obtaining and maintaining patient records, collecting fees, issuing prior authorization numbers, help patients with Medicaid application and assisting the Medical, Dental and Behavioral Health team as needed.

Work Schedule:

TBD

Job Functions:

include, but not limited to, the following:

• Answers telephone calls using the standard FPH greeting.
• Greets and welcomes patients into the FPH Clinic In a friendly and courteous manner per the standard greeting set by the customer services guidelines.
• Schedules appointments for all Medical and Behavioral health patients using Athena EHR.
• Calls patients to schedule annual and routine checkups.
• Actively reviews appointment schedules to fill openings daily.
• Issues PRC authorization for eligible l members in accordance with the FPH policies and procedures.
• Records, retrieves, distributes, and responds to messages within the hour.
• Works with medical and behavioral health providers and FPH staff to troubleshoot problems in daily schedules.
• Verifies required documentation are complete and updated before checking patient in for appointment.
• Sends out pre-visit links and handing out Epion iPads at time of check-in.
• Reviews patient registration application, screens patient for alternate resources, and makes referral to Member Services Enrollment Coordinators.
• Provides education and assistance to patients regarding FPH policies and procedures including the Sliding Fee Discount Policy.
• Verifies patient eligibility of Sliding Fee Discount Policy and notifies patients when they need to reapply.
• Informs patients of financial treatment plan options if applicable
• Verifies patient insurance including applicable co-payments and deductibles at every appointment.
• Collects and enters all Athena EHR payments for co-payments, deductible, sliding discounts and prescription fees at the time of service.
• Works daily with the Billing office for billing and claims.
• Scans all patient information submitted into Athena EHR daily.
• Responsible for the maintenance, organization, data entry, security, and confidentiality of all patient information.
• Responsible for completing patient profiles in Athena EHR.
• Makes pre and post follow-up calls to patients daily.
• Uses initiative in solving general receptionist and office problems.
• Performs clerical duties such as photocopying, faxing, filing, collating, and typing.
• Receives and answers patient questions and refers patients to appropriate Health Department staff to assist daily.
• Aids with forms, electronic surveys and other areas as identified.
• Aids care team as needed.
• Responsible for the accuracy and reconciliation of daily cash.
• Involves periodic traveling to fulfill job responsibilities.
• Ensures attendance and hours worked are accurately recorded in a computerized timekeeping system and follows the Time and Attendance policies and procedures.
• Has regular, consistent attendance and works hours according to set schedule.
• Maintains a professional reception and workspace area.
• Cleans and sanitizes waiting room, bathroom, exam rooms, office spaces, etc. as needed.
• Other duties as assigned to support the efficient operations of the Tribe.

Necessary Knowledge, Skills, & Abilities:

• Ability to maintain a high level of confidentiality.

• Ability to effectively meet and communicate with the public.
• Ability to speak and write clearly, concisely, and effectively.
• Ability to learn assigned tasks and adhere to prescribed department policies and procedures.
• Ability to work independently and as part of a medical team.

• Ability to manage and perform with a high degree of autonomy, organization, and adaptability.
• Must be able to demonstrate respect for and awareness of Native American customs, traditions, and socioeconomic needs.
• Must have experience in working with insurance companies to determine co-payments, deductibles, and verification of insurance.

Requirements

General Requirements:

• Must be insurable through the Tribe’s vehicle insurance required.
• Must pass a criminal and fingerprint background check according to P.L. 101-630 standards required.
• Must pass a pre-employment alcohol/drug screening required.

Education & Experience:

• High School diploma, equivalent GED or higher required.
• Preferred one (1) year of prior clinical receptionist experience.

License & Certification:

• Must possess, maintain, and provide proof of a valid Driver License required.
• Must possess/obtain, maintain, and provide proof of a valid First Aid and CPR Certified (Red Cross or American Heath Association) within the first three (3) months of hire date required.

Benefits

• Group Health Care Plan (Health, Dental, Vision, Life/AD&D and Long-Term Disability). Employer paid premiums for Employee, Spouse and Dependents
• Supplemental/Voluntary Benefits (Aflac, Life/AD&D and Short-Term Disability)
• HSA Bank Account - Monthly employer contributions
• Retirement Plan (401k, Roth) - Dollar for dollar match up to 6%
• Paid Vacation/Annual Leave
• Paid Sick Leave
• Paid Holidays (Federal, State and Tribal) - Paid according to set work schedule only
• Paid Birthday Leave
• Paid Bereavement Leave
• Employee Assistance Program
• Education Assistance Program
• Wellness Program - Earn up to $1,000 into your HSA account per year