Client Services Specialist

About McCullough Law

We are…

…the golden standard for private wealth and estate planning. We are experts at crafting custom-tailored solutions designed to address the unique complexities of assets and personal family dynamics. We provide exceptional care. Attention to every detail of our clients’ needs is our highest priority. We strive to protect the value of each client’s estate and ensure that legacies live on for generations.

We are not for everyone, but what we do matters to everyone. Those who choose us choose to be a part of something bigger than themselves. The people who will thrive here are people who want to serve others at the highest level. They want more out of a job than simply clocking in and clocking out. They want to be a part of a cause that builds up the people around them, including clients, team members, and themselves. We demand the best because the team, the law, and the client demand—and deserve—the best. And, if we do it right, then we will build something that outlasts all of us.

About Your Role

As a Client Services Specialist…

… you thrive on building relationships and making a difference in each interaction you have with every individual. You are the initial point of contact for prospective clients and strategically set the stage for a successful partnership. You must be energized by engaging and connecting with people, as you are a key team member in selling clients the initial value of our services. As a foundational step in our process, you pave the way for the entire team’s success. You utilize your talents for capturing attention and demonstrating how our services can positively impact lives. You follow up and follow through to show people the dedication and excellence they can expect from our team.

Responsibilities

As a Client Services Specialist Your Day-to-Day May Involve…

• Cultivating strong and trusted relationships with clients and third-party professionals through prompt and accurate communication
• Assisting the Client Services Coordinator to ensure all client information and documents, and calendar events are accurate
• Coordinating calls, meetings, and consultations with clients’ financial advisors, accountants, and other professionals
• Providing professional communication in various mediums including in person, phone calls, texts, email, and fax
• Monitoring and reporting on Client Experience goals, workflows, productivity, and deadlines

Requirements

You will Find Success Here if…

… you exist to be a humble perfectionist; detail-loving, energized-by-work big thinker; team player who sees problems as opportunities; and is a relentless, never-satisfied improver...

Housekeeping:

• Location: Provo/Orem, Utah Area
• Status: Full-time, 100% onsite
• Schedule: Monday through Friday from 8:25 a.m. to 5:00 p.m.

Benefits

Our Investment in Your Becoming begins with...

...your growth and development:

• Approximately 900 hours of professional, role specific training within your first 9 months
• McCullough Law University
• Courses offered cover a range of topics, including emotional resilience and self-awareness, leadership, communication, teamwork, confidence, big picture thinking, problem solving, critical thinking, accountability, professionalism, goal setting, work management, efficiency, business planning, estate planning, asset types, legal services, QSBS, Excel, rules of professional conduct, professional writing, how to read legal documents, recognizing and selling value, teaching and training skills.
• Approximately $20,000 in annual McCullough Law University enrollment

...your work-life synergy:

• 15 Paid Holidays
• Generous PTO

...your health and wellness:

• Health, dental, vision insurance, and life insurance with generous premium coverage
• VASA Gym Membership reimbursement
• Employee Assistance Program

...your investment in your current and future financial success:

• 401(k) matched up to 6%
• Starting wages of $18-23+/hour (DOE)