Case Manager Team Lead - Medically Vulnerable Population

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923- 2023) . We provide low-barrier emergency shelters, supportive services, and housing-first minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Housing Focused Case Manager Team Lead will provide trauma-informed, guest-driven case management services to individuals who are medically vulnerable experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The Housing Focused Case Manager Team Lead will supervise a team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.  

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Reports to

Supportive Services Manager

Position Status

Full Time, 40 hrs

Shift

Monday – Friday, Days

Salary Range

Grade 6, $20.90/hour

FLSA Status

Non-Exempt

EEO Class
Administrative Support Workers

JOB DUTIES

Housing First

• Help medically vulnerable individuals experiencing homelessness get into housing.  
• Assist guests in identifying barriers and get them ready for housing search with the Housing Specialist team. 
• Use agency vehicles to provide transportation for guests in their pursuit of housing. 
• Strong belief of the Housing First model.  
• Willingness to initiate and have ongoing conversations with guests about housing by utilizing motivational interviewing techniques. 

Managing a Case Load

• Assisting our diverse population of guests on your set caseload to establish goals.  

• Engage with all guests to connect them with resources and housing options.  
• Follow agency guidelines to create healthy boundaries with guests.  
• Daily collaboration with all departments promoting a healthy team environment.   
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.  

• Attend weekly team meetings and contribute to case conferencing conversations.  
• Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.  

Crisis Management

• Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.   
• Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way  
• Assist with de-escalation and crisis intervention with guests in crisis.  
• Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.  
• Ability to accept direction and constructive feedback from Supervisor.  
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.  

Team Lead

• Establish an environment that promotes growth, support, and advocacy for both shelter guests and team members.  
• Evaluate own performance to increase effectiveness as a Team Lead.    
• Manage tracking sheets and make sure they are up to date for the team 
• Take lead role for all new intake enrollments 
• Take lead role in the Community Triage Group meeting 
• Take lead role in training new staff on the team 

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations.
• Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• A willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home.

Other duties as assigned.

Requirements

Education and Experience

• Lived, work or volunteer experience preferred or a degree in a related field
• Experience working or volunteering with diverse populations

Required Skills and Abilities

• Excellent writing and documentation skills.
• Willing to be a proactive member of a team.
• Ability to work with community partners.
• Self-starter and self-directed.
• Ability to accept direction from Supervisor.
• Excellent organizational skills and strong computer skills.
• Ability to work from a Trauma-Informed Care framework.
• Familiarity with the Housing First philosophy.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 25 pounds. (Please be mindful of ableist word choices, if it is not physically required, please take it off)
• Ability to sit, stand and walk for at least an hour at a time.
• Ability to drive a vehicle.

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
• Come be part of the solution.
• We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.