VP of Sales and Customer Experience

About Us: 

Golf Ranch is a trailblazing brand of tech-enabled golf driving ranges, dedicated to transforming the golf experience through a new category called 'Golf Lite', which bridges the gap between Entertainment Golf and Traditional Golf. Through state-of-the-art technology, a laid-back atmosphere, and exceptional customer service, Golf Ranch is bringing golfers together to practice and play. We currently have 4 unique locations in Texas, Missouri, and Connecticut and are looking to expand rapidly. 

Job Overview: 

We are seeking a strategic and people-oriented VP of Sales & Customer Experience to lead the national growth of Golf Ranch. This individual will possess a passion for building a customer-centric culture and delivering exceptional customer experiences through our people. This role will drive revenue growth, create cohesive sales strategies, and lead a team dedicated to achieving operational excellence across all locations. 

Key Responsibilities: 

• Leadership & Culture Building: Inspire, mentor, and develop a high-performing national sales team while fostering a positive, customer-obsessed culture across all locations. 
• Sales Strategy & Process: Build and implement a sales process that aligns with culture and business goals and develop new revenue initiatives. 
• Customer Experience: Ensure that customer satisfaction and service excellence are at the heart of every sales process. Drive initiatives to enhance the customer journey at every touchpoint. 
• Team Development: Lead recruitment, training, and retention strategies for the sales team. Prioritize continuous learning and development for staff to build a strong sales culture. 
• Collaboration: Partner closely with marketing, operations, and product teams to ensure cohesive efforts in achieving company goals. Align cross-functional efforts to enhance the overall customer experience. 
• Performance Management: Set and monitor performance KPIs. Use data-driven insights to optimize sales processes, track progress, and implement improvement strategies where necessary. 
• New Store Openings: Lead pre-opening sales strategy and execution as we enter new markets. 

Key Qualifications: 

• Proven experience in a senior sales leadership role, preferably within a multi-unit, brick-and-mortar service business or retail environment. 

• Demonstrated ability to scale sales teams in a fast-paced, high-growth environment. 

• Passion for customer experience with a deep understanding of customer service strategies and loyalty-building initiatives. 

• Exceptional leadership and people management skills with a focus on culture-building and employee development. 

• Strong analytical skills with experience in data-driven decision-making and performance management. 

• Ability to think strategically while also managing day-to-day execution. 

• Excellent communication and collaboration skills, capable of working cross-functionally to drive results. 

• A customer-first mindset, with a desire to innovate and improve service standards at every level. 

Personal Characteristics: 

• People-Oriented Leader: A natural motivator who thrives on developing talent and fostering a collaborative, culture-driven sales environment. 

• Customer-Obsessed: Passionate about anticipating, understanding, and delivering solutions to customer needs to build long term trust and loyalty. 

• Innovative Thinker: Constantly seeks out new ways to improve and innovate in sales processes and customer engagement. 

• Results-Oriented: Focused on achieving sales targets and driving measurable business growth. 

Total Compensation: $200K+ including salary, bonus, and long-term incentives + employee benefits. 

Requirements

To be considered for this position, please take 5-7 minutes to complete the following survey: https://go.cultureindex.com/p/1599ldRr8TormDb1