Systems Specialist (Remote - United States)

Who we are:

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

Learn more about why we've been recertified as a Great Place to Work, and check out our careers page for additional information about our Humbitious company culture.

Summary of the Role:

The Systems Specialist delivers M-Files solutions to customers. You will add value by suggesting best practices and by configuring the customer's M-Files solution with new processes and workflows. You will get support from your team members and will be able to learn their best practices as well as share yours.

Responsibilities and Duties:

• Performing M-Files system implementations that include defining customer needs, deploying, and integrating M-Files with customers' existing systems
• Providing sales support on selected pre-sales activities
• Providing Partner support on agreed projects
• Serving as a Project Manager for agreed upon small projects
• Serving as a consulting lead in medium-sized projects and customer implementations
• Providing Internal and Customer specific training/enablement on consulting solutions and best practices 
• Monitoring website performance and security

Collaboration Opportunities

• Guidance from Senior Systems Specialist, Solution Architect, or Business Consultant (depending on selected team, Business Solution or Technical Consulting)
• Working together with Key Account Manager in customer projects
• Working according to guidance by Project Manager in large projects
• Working together with Solution Architect in large projects
• Working with subcontractors in customer projects

We are looking for team players, who are inspired to improve our customers' information management practices and who are excited of being a part of M-Files' success story. We value your problem-solving skills and willingness to advise customers with clear and concise communication. We provide an extensive onboarding program to get you up to speed!

Requirements

Who you are/Qualifications and Skills:

• Strong people skills and an ability to listen to the customer and translate their needs into specific actions and solutions
• Experience with enterprise content management, business automation processes or document management
• Experience in documenting specifications and tools used for it (e.g. Visio, PowerPoint)
• Working knowledge of advanced software deployment
• Ability to drive projects to completion and manage issues
• Capability and interest for learning new methods and techniques
• Experience and knowledge of Windows-based environments, including Windows server and Workstations, IIS and MS SQL Server, Active Directory and Group Policies, is helpful
• Experience and working knowledge of databases and SQL language, is helpful
• Experience and working knowledge of programming languages (e.g. C#), is helpful

Participation in our Recruitment Process:

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager(s) - we have 2 openings within our team (Business Solutions & Technical Consulting)
3. Internal Team Panel & Demo Assessment
4. Final Interview w/ SVP Global Services

Benefits

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)