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Supervisory Law Enforcement Support Specialist

TechOp Solutions International

Hidalgo, texas


Job Details

Full-time


Full Job Description

Do you enjoy working with people while assisting government officials with case management/data processing and have a keen eye for detail in a fast-paced environment? Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you!

TechOp is seeking a motivated Supervisory Law Enforcement Support Specialist to work alongside Government Immigration professionals and manage a team of Data Entry Operators. On our team you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment. Position location: Onsite at Government Facility in:

Position Responsibilities:

  • Provide instructions to individuals on how to complete forms and complete check in procedures;
  • Prepare administrative documentation;
  • Coordinate Transportation logistics;
  • Log information into government owned computer systems;
  • Assist with file preparation and uploading completed files into case management systems;
  • Act as a witness for law enforcement administrative procedures;
  • Transport files, supplies, and property between government facilities;
  • Operate a motor vehicle;
  • Review documentation from a case file;
  • Communicate with the public by phone or email;
  • Perform data entry

Supervisory Responsibilities:

  • Monitor Team Productivity
  • Serve as the communication liaison between the government client and team members
  • Ensure team members are in compliance with timekeeping and recordkeeping
  • Provide coaching and feedback to team members
  • Organize the team and workflow
  • Conduct training
  • Prepare and submit required reports
  • Receive / resolve feedback/complaints from the public

 

Requirements

  • This position requires US Citizenship.
  • U.S. Residency requirement - 3 consecutive years in the last 5 years
  • Must be able to meet all security eligibility requirements and obtain a suitability clearance
  • Must have a valid driver license.
  • Highs School Diploma required
  • 2 years’ experience in a professional setting
  • Possess strong computer skills; proven experience operating technology and learning new software applications quickly to complete required data entry tasks
  • Must be able to pass a data entry test which includes typing at least 150 characters per minute while achieving at least a 95% data entry accuracy rate.

Professional Skills

  • Able to multi-task and meet deadlines
  • Excellent written and oral communication skills
  • Bilingual is preferred, but not required.

Technical Skills:

  • Microsoft Word
  • Microsoft Excel

Interpersonal Skills:

  • Excellent interpersonal skills
  • Ability to effectively manage conflict in a positive manner
  • Acceptance of diversity
  • Ability to provide guidance and instruction, in a professional manner, to persons where a language barrier may exist

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