Strategic Account Director of Supply Chain - Facility Dedicated

Community Hospital Corporation (CHC), a DFW Top 100 Employer, is looking for a Strategic Account Director of Supply Chain - Facility Dedicated based out of our home office in Plano, TX. The Strategic Account Director is a pivotal role that drives supply chain excellence and strategic partnerships within a single, dedicated facility.

This is an exciting onsite role at our beautiful corporate offices located in Plano between Legacy West and Grandscape. At CHC we enjoy an outstanding work environment, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, free covered parking, and a great company culture.

This position leads the development and execution of facility-specific supply chain strategies, oversees key vendor relationships, spearheads GPO compliance and contract management, and fosters operational efficiency within the assigned facility. The Strategic Account Director also plays a crucial role in team leadership and development, data analysis, and driving cost savings initiatives.

Key Responsibilities:

• Account & Hospital Relationship Management:
• Cultivate strong, collaborative relationships with key vendors and suppliers specific to the dedicated facility.
• Serve as the primary point of contact for the facility, addressing concerns, resolving issues, and ensuring customer satisfaction.
• Identify opportunities to expand partnerships and develop strategic alliances that benefit the facility.
• GPO & Contract Management:
• Spearhead GPO compliance and conversion initiatives to maximize cost savings within the facility. 
• Develop and implement processes to measure and track GPO compliance and contract adherence within the facility.
• Identify and address any areas of non-compliance to maximize cost savings and ensure adherence to agreements.
• Supply Chain Strategy & Leadership:
• Develop and execute a comprehensive supply chain strategy tailored to the dedicated facility's goals.
• Foster a culture of continuous improvement and innovation within the facility's supply chain function.
• Provide expert guidance and support to the facility's supply chain team.
• Leverage data analytics to monitor KPIs and proactively address potential disruptions within the facility.
• Team Leadership & Development:
• Foster a positive and inclusive work environment with the facility's supply chain team and with the corporate office.
• Provide ongoing coaching and mentorship to team members.

General Duties

GPO Performance Tracking and Optimization:

• Monitor and analyze GPO contract spend and conversion rates.
• Develop reporting systems to identify trends and areas for improvement.
• Provide recommendations to enhance GPO utilization and cost savings.

Strategic Account Management:

• Proactively address account needs, concerns, and issues.
• Build and maintain strong relationships with strategic accounts.
• Develop and execute regional supply chain plans aligned with company goals.

Value Analysis and Cost Savings:

• Participate in value analysis meetings to identify cost-saving opportunities.
• Provide input on measures that align with GPO objectives.

Business Reviews and Presentations:

• Lead or manage onsite business reviews and presentations for accounts.
• Gather data and insights to inform strategic decision-making.
• Deliver clear and concise presentations to senior stakeholders.

Operational and Technical Support:

• Serve as a resource for materials management issue resolution.
• Negotiate successful resolutions and provide education on supply chain operations and GPO/CHC contracts

Supplier and Vendor Management:

• Manage and optimize supplier and vendor performance.
• Drive continuous improvement, innovation, and conflict resolution.
• Ensure high levels of customer satisfaction.

Team Collaboration and Development:

• Foster a positive environment and collaboration with Corporate and Facility Supply Chain Directors.
• Develop a high level of productivity and commitment within facility supply chain teams.

Customer Service and Professionalism:

• Exhibit quality service behaviors in interactions with customers, colleagues, and others.
• Uphold and support the company's mission, vision, goals, and objectives

Industry Knowledge and Compliance:

• Stay informed about industry trends, government regulations, and GPO-related issues

Additional Duties and Travel

• Perform other duties as assigned.
• Travel up to 50% to support facilities and lead new onboarding implementations.

Requirements

Education/Experience

• 10+ years of progressive experience in a healthcare setting, including 5+ years in a leadership role (Director of Materials Management, Purchasing, or similar) with proven success in supply chain management, account management, contract negotiation, and cost savings.
• A Bachelor’s Degree in business, health care administration or other related field, or the equivalent analytical, organizational, and communication experience and skills generally acquired through completion of a bachelor’s degree is preferred. In lieu of education requirements, candidate will have +15 years of experience in Healthcare Supply Chain. 

Skills and Knowledge

• Healthcare Supply Chain Expertise: In-depth knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems.
• Account Management: Demonstrated ability to build and maintain strong relationships with key accounts, fostering collaboration and driving mutual success.
• Contract Negotiation & Management: Proven success in negotiating and managing complex contracts, ensuring favorable terms and compliance.
• Group Purchasing Organizations (GPOs): Comprehensive understanding of GPO programs, processes, and their impact on supply chain operations.
• Healthcare MMIS: Familiarity with multiple healthcare materials management information systems (MMIS) platforms.
• Data-Driven Decision Making: Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance.
• Leadership & Communication: Excellent communication and interpersonal skills, capable of building strong relationships with internal and external stakeholders.
• Problem-Solving & Critical Thinking: Adept at identifying/resolving complex issues, and implementing effective solutions.

Benefits

At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, and a great company culture.

Comprehensive health and welfare benefits package is offered as part of total compensation:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.