Store Manager

Position Overview: The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations.

• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.

• Set an example of exceptional customer service by leading sales efforts on the selling floor.

• Drive organic traffic to the store through the use of store specific community outreach events, marketing and building relationships. • Teach and monitor each associate on store operations and policies & procedures.

• Recruit, train, motivate and retain quality sales associates and management.

• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business. • Ensure the business is open for all posted operating hours.

• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.

• Maintain a high level of visual merchandising and housekeeping standards.

• Perform daily paperwork reconciliation and other operational tasks.

• Ensure the schedule is complete and posted by Wednesday every week.

• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.

• Implement company policies and procedures.

Requirements

Qualifications/Experience:

• Minimum one year experience in retail management, knowledge of local market and clientele a plus

• Multi-Lingual a plus

• Full understanding of specialty retail, including business development, visual merchandising and store operations

• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels

• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities. • A trainer able to teach skills in customer service, selling, and operations

• Experience or aptitude in driving traffic to the business through social media and participating in marketing/community events is highly desirable.

Benefits

• Comprehensive Medical, Vision, and Dental coverage.

• Generous Paid Time Off (PTO) for personal and vacation days.

• Sick Day allowance for unforeseen health needs.

• Attractive Discounts on products.

• Employee Assistance Programs to promote a healthy work-life balance.

• Monthly Bonus incentives to recognize and reward outstanding performance.

• Enjoy two weekends off each month for enhanced work-life balance.

• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.

Physical Requirements Capable of standing for the entire duration of a shift. Ability to lift up to 40 lbs. Proficient in climbing ladders and working with hands positioned overhead.