Solution Architect

HSI is seeking an innovative EHS (Environment, Health, & Safety) Solution Architect to join our team and drive the future of safety management systems. At HSI, we provide comprehensive training, safety management, and compliance solutions for businesses of all sizes, empowering leaders in safety, human resources, and operations to train and develop their workforce, ensure worker safety, and achieve regulatory and operational compliance. Our commitment to excellence has fueled tremendous growth, supported by cutting-edge technology, robust systems, and unparalleled customer support. 

As an EHS Solutions Architect I, youwill provide advanced technical support and customer service to existing customers who utilize the safety management system. As an expert in the capabilities and limitations of the system, you will support customers in utilizing their implementation, and in updating and maintenance of their configured site. You will engage with software developers and other support functions to resolve customer issues and make suggestions for product improvements.

This is a fully remote role with career advancement opportunities! 

Essential Functions

• Continuously grow your technical knowledge of company products
• Meet with customers to find solutions to their individual needs
• Determine how to best configure products based on customer needs
• Serve as an intermediate-level system administrator in support of customer requests
• Investigate and resolve advanced technical support and system bug issues
• Communicate any product quality assurance issues and track resolution
• Maintain an accurate record of all activities in Salesforce
• Work with Product and Development teams to test tools and features

Requirements

• A Bachelor’s Degree in a related field.  An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelor’s Degree - We do recognize there are various educational pathways and encourage anyone who believes they are qualified to perform the essential job functions to apply. We review and consider all applications.
• 2+ years of experience consulting with end-users and sales to determine system configuration needs
• Safety Management System experience is highly preferred
• Familiarity with databases is a plus
• Intermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functions
• High interest in technology and strong technical aptitude

Competencies

• Innovation - Creative thinker / analytical problem solver
• Adaptable – The ability to readily modify, respond to, and integrate change with minimal personal resistance
• Detail-Oriented – The ability to look at the smallest details and figure out how it impacts the bigger picture of the customer's site
• Learner – The ability to absorb information quickly and learn customer pain points
• Influencer – The ability to influence customer decisions by identifying and solving business issues 
• Efficient - Strong organizational skills and attention to detail
• Product Knowledge - Demonstrates expert knowledge on company products and services and can easily recommend the right ones to the right situations 

Benefits

• All the coverage you would expect- health, dental, vision, etc. 
• Flexible work hours.  We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance 
• Learning & Development Program.  We are committed to helping you succeed as you grow your career.  Plus, you have unlimited access to the HSI LMS and library of career development training!
• Work-from-home options.  Where you work from is up to you
• Vacation time.  Take the time you need when you need it
• Retirement benefits.  We want to support your future and offer a generous $1:$1 company match
  

This position has a base range of $55K-60K USD. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.

We are a company that cares deeply for its employees, and we understand that all of us have lives outside of work. We encourage a balanced life, and we’ll do everything we can to ensure you find us to be a welcoming, inclusive company. We encourage people of all backgrounds and identities to apply.