Senior Service Lead

The Sr Service Lead daily primary objective is to guide and direct all shop functions to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 50% of the time. Ensure that all mechanics complete documentation accurately and timely, monitor part orders and expenses.  Monitor and provide appropriate safety, process, and technical performance and training. Guide shop personnel.

Requirements

• Collaborate to establish daily work priorities of shop and yard employees
• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions
• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager
• Ensure that all necessary shop supplies are readily available for use
• Serve as a liaison between the shop and office on all equipment issues (i.e. breakdowns, customer damage, etc.)
• Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment
• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks
• Provide instruction in welding techniques including electric arc ‘stick’, gas welding and brazing
• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”
• Ensure upkeep of all decals, safety warnings and company ID stickers
• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork
• Utilize part books and requisition forms to accurately order parts as needed
• Maintain and ensure a safe working environment
• Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday
• May assist with general yard person duties including customer assistance
• May assist with the washing and staging of equipment
• May deliver or pick-up equipment to or from job sites as needed
• Promptly report safety incidents/violations to Branch and/or Service Manager
• Assist in training new mechanics
• Provide insightful feedback to manager regarding performance of employees for integration into the employee review process
• May assist with conducting interviews
• Maintain company vehicles in accordance with established standards
• May assist with general yard person duties including customer assistance
• May assist with the washing and staging of equipment
• May deliver or pick-up equipment to or from job sites as needed

May perform other duties as assigned