Senior Customer Onboarding Manager - Fraud Expert

Are you passionate about championing customer implementation? Join us at SEON and become part of our dynamic team of fraud-fighting heroes as we propel the SEON rocketship to new heights. 🚀 Our unwavering dedication to customer satisfaction includes customized onboarding project plans, professional services provided through launch and hypercare, and continuous support to ensure our clients maximize the value of our anti-fraud tools.

In just over 40+ months, SEON has evolved from a small team of 2 to a powerhouse of over 200 SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With expansion plans underway in San Francisco and Singapore, our goal remains unwavering: to create a Fraud Free World. Our groundbreaking achievements, including a record-breaking Series B funding round and recognition in TechCrunch, underscore our position as the World’s quickest-growing fraud prevention company. We take pride in our rapid growth and our mission to democratize fraud-fighting while empowering the best online businesses. Join us in our journey to make the internet a safer space for everyone.

As a Senior Customer Onboarding Manager at SEON, you will leverage your extensive experience to lead and enhance the onboarding process, ensuring seamless integration and adoption of our fraud-prevention solutions for new customers. Your responsibilities will include:

What You’ll Do:

• Collaborate closely with customer success, sales, and account management teams to gain deep insights into customer requirements and develop tailored onboarding plans that drive customer success.
• Taking ownership of the end-to-end onboarding process, from initial engagement through successful implementation, including overseeing product training, configuration, and integration to guarantee a smooth customer transition.
• Responsible for helping to build up the ruleset based on industry standards, ensuring it aligns with the latest best practices and regulatory requirements. Provide expert guidance on maintaining and evaluating these rules, ensuring they remain effective and up-to-date. This includes conducting regular reviews, identifying areas for improvement, and implementing necessary updates to enhance operational efficiency and compliance.
• Provide strategic guidance and mentorship to junior team members, empowering them to deliver exceptional onboarding experiences and maximize customer satisfaction.
• Serve as the primary escalation point for complex onboarding issues, leveraging your expertise to address challenges and ensure a positive customer experience.
• Conduct thorough post-onboarding reviews and assessments to gather feedback, identify areas for improvement, and drive continuous enhancement of our onboarding processes and resources.

What You Bring:

• Exceptional communication and interpersonal skills, enabling you to effectively engage with customers and internal stakeholders throughout the onboarding process.
• Demonstrate advanced organizational abilities with attention to detail, allowing you to manage multiple customer accounts and projects simultaneously while maintaining a high level of quality.
• Empathy and a customer-centric mindset, enabling you to understand and address customer pain points and concerns throughout the onboarding journey.
• Provides proactive and solutions-oriented problem-solving, anticipating and mitigating potential challenges during the onboarding process.
• Shows a strong aptitude for learning new technology and concepts, quickly adapting to anti-fraud tools and providing valuable guidance to customers.
• Brings extensive experience in customer success, account management, or onboarding roles within the technology or financial services industry, contributing to excellence in this position.
• A bachelor’s degree or equivalent experience, with a proven track record of success in managing client relationships and delivering exceptional customer experiences.
• Familiarity with cloud-based software and technology platforms is preferred, as is experience in fraud prevention or related fields.

What We Offer:

• Competitive salary package.
• Hybrid remote work model.
• Private health insurance.
• Best-in-class tech gear.
• Three extra ‘Wellness Days’.
• Immediate impact on a smart, growing, multicultural team.
• Access to continuous development tools & a strong coaching culture.
• Employee stock ownership plan (ESOP).
• Flexible core hours.
• Generous holiday allowance.
• Complimentary weekly language courses.
• Enhanced Maternity and Paternity Leave.
• Monthly company breakfast and weekly lunch allowance.
• 'Work from anywhere' 60-day remote work.

What’s Next:

Sounds good? Great, we can’t wait to hear from you! Want to learn more about what it’s like to work at SEON first?
👉 Here you go: https://careers.seon.io/

Diversity Statement:

SEON is an Equal Opportunity Employer. We celebrate differences and do not discriminate based on ethnicity, religion, color, sex, gender identity, sexual orientation, age, or mental disability. If you need reasonable adjustments to our recruitment process, please let your recruiter know.