Sales Operations Engineer

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we'd love to have you be a part of it.

Position Summary

The Sales/Ops Engineer (SOE) bridges the gap between sales and technical operations, focusing on equipment uptime, advanced technical support, and building relationships with store-level operators and general managers. This role emphasizes operational efficiency, ensuring seamless service and driving customer satisfaction by proactively addressing equipment issues and supporting revenue goals.

Key Responsibilities

• Operational Excellence:
• Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations.
• Provide Level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention.
• Utilize the routing-based application to optimize daily tasks and ensure effective service delivery.
• Customer Relationship Management:
• Build and maintain strong relationships with store operators and general management to support operations and identify growth opportunities.
• Act as the primary point of contact for technical, guiding store personnel through troubleshooting steps.
• Collaboration and Business Growth:
• Partner with Regional Managers and Field Service Engineers (FSEs) to align operations with business goals and improve performance.
• Support sales initiatives by identifying upsell opportunities during service interactions and promoting optimal usage of equipment.

Requirements

Qualifications and Requirements

• High School diploma required.
• 2-5 years of experience in a technical support, service operations, account management or field service role.
• Strong technical troubleshooting skills, with knowledge of beverage or food service equipment preferred.
• Experience using CRM tools or routing software for operational planning.
• Excellent communication and relationship-building skills, with a focus on customer service.
• Ability to travel regionally as required to support assigned accounts.

Skills and Competencies

• Strong problem-solving abilities and technical acumen.
• Excellent relationship management skills, focusing on customer interactions and building trust through key contacts. 
• Ability to work independently and collaborate effectively within cross-functional teams.
• Experience managing KPIs and aligning operational efforts with business goals.
• Proficiency in Microsoft Office and operational planning tools.

Salary Range $80,000 - $85,000 per year

Plus, commissions and stock options

Benefits

·       Fully company-paid Medical and 99% company-paid Dental and Vision Insurance

·       15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K

·       Beautiful new SF office with outdoor rooftop workspace

·       Free beverages with our Bot, snacks, and Monday and Wednesday lunches