Sales Account Manager

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, helps shipping and commodities professionals navigate their complex decision making. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving greater performance and efficiency. By securely handling and combining private and public shipping data flows, and applying advanced analytics, insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role: We are looking for a Business-to-Business (B2B) Sales or Account executive with a strong track record in the Maritime domain to join our team in the USA. This role offers the opportunity to develop ownership and excel in a broad range of commercial responsibilities and the opportunity to partner with some of the world’s biggest and highest-performing players in the bulk-shipping and commodities verticals. At Signal, we are committed to finding top performers who are respectful and inclusive team players, embodying these values in every role.

What you will do in this role:

• Perform market research, mapping and sizing for the US market focusing on APIs / Data as well as The Signal Ocean platform.
• Scout and develop new business leads across the client, channel and/or partner spectrum
• Set, track and achieve/exceed sales, adoption and engagement targets, aligned with company objectives.
• Accelerate customer adoption and success through support, education and engagement.
• Be the trusted partner and the single point of contact for accounts and coordinate the activities that help them achieve and experience long-term success with Signal’s value propositions.
• Contribute to the creation and leveraging of marketing assets.
• Capture client feedback and relay / clearly explain to the product team.
• Monitor and analyze sales, adoption and engagement metrics.
• Follow-up and report on the status of accounts and transactions.
• Suggest actions to improve sales and engagement performance and identify opportunities for growth across teams.

Requirements

What you bring to the team:

• Network in and understanding of the commodities and/or maritime industry; direct experience in chartering or trading from any market perspective, e.g. broker, trader, charterer or ship owner is a strong asset.
• 2+ years of demonstrable track record in a Business-to-Business (B2B) Sales or Account executive capacity; Having successfully sold technology to the shipping and/or commodities trading verticals is an asset.
• Experience in one or more of the world’s major commodities trading areas, such as oil, clean petroleum products, gas, iron ore, grains, agro, minerals, etc. A strong network in the Americas commodity trading region will also add a lot of value.
• Hands on experience in client engagement and an ability to deliver high-touch VIP customer service.
• Knowledge of CRM software (e.g. Salesforce or similar)
• Knowledge in the selling of a variety of interfaces, such as web, mobile, data and APIs, including strong technical sales skills (e.g. basic self-sufficiency in Python SDKs.)
• Experience in sales and engagement performance metrics and how to act on them.
• Excellent communication, negotiation and closing skills.
• High, positive energy and an ability to orchestrate and sustain a rich cadence of client activities, such as on-site demos, visits, training sessions, webinars, etc.
• Analytical skills and ability to work hands-on with data is a strong asset
• Willingness to travel across the USA and to Europe (London and Athens mostly).

Benefits

What we offer:

• Generous compensation with additional performance incentives.
• Coverage under the company’s collective health insurance plan.
• Opportunity to work alongside experienced people with deep knowledge in software engineering, data science & shipping business who are always eager to mentor.
• Signal’s hybrid remote work policy currently includes 6 working days at premises per month, during which happy hour events take place
• 2-4 weeks of onboarding training to prepare you for your new role, having the opportunity to meet about 30 trainers while diving deep into our products and/or the shipping world.
• Career growth opportunities and a structured development discussion every 4 months.
• Personal learning budget for training, seminars, conferences (750 to 2,000 EUR annually depending on seniority).
• Regular team bonding events and activities.

Strict adherence to Confidentiality, Intellectual Property and Non-Compete provisions is expected.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. At Signal, we believe that diversity of opinions, approaches and viewpoints is key to our innovation and success and we encourage that with our hiring, development and rewards practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics by law and take actions to eliminate those from our workplace.