Production Associate
Service First Mortgage
Fort Worth, texas
Job Details
Full-time
Full Job Description
At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.
- We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
- We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
- We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.
Service First Mortgage is currently hiring for a Production Associate.
The Production Associate duties include:
- Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position.
- Ordering MI quotes and Deed Searches.
- Pulling disclosure links and reviewing / correcting AUS errors.
- Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time.
- Following up with borrowers for items needed for loan submission.
- Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers.
- Utilization of designated Sales tools and reporting methods.
Requirements
- High School diploma or equivalent.
- 1 year of mortgage experience or related position preferred.
Skills:
- Very meticulous and pays high attention to detail
- Excellent customer service skills.
- Self-motivated with the ability to work independently with minimal supervision.
- Strong written and oral communication skills, including interpersonal skills.
- Ability to adhere to established processes and checklists.
- Problem solving and conflict resolution skills.
- Ability to multitask and manage one’s time under pressure in a high volume environment.
- Flexibility and adaptability in a fluid and rapidly changing environment.
- PC skills, including MS Office products and other software.
- High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.
- Sales aptitude is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources