Production Associate (Administrative)

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
• We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

We are seeking a dedicated and detail-oriented Production Associate to join our team. The Production Associate will work closely with the designated Loan Officer and Team Loan Officers to facilitate the loan process. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding service to our clients.

Duties include:

• Following up on leads for potential borrowers, scheduling appointments, coordinating multiple calendars, and making follow-up calls as appropriate; providing exceptional customer service to borrowers
• Coordinating receipt of a complete and accurate loan application package
• Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time
• Following up with borrowers for items needed for loan submission
• Tracking the loan throughout the entire loan application process
• Managing the CRM, including follow-ups with warm leads and closed loans

Requirements

• High School diploma or equivalent
• 2+ years of mortgage experience or related position is a plus
• Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines is a plus

Skills:

• Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
• Must have attention to detail and customer service focus.
• Ability to adhere to established processes and checklists.
• Flexibility and adaptability in a fluid and rapidly changing environment.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
• Proficient with MS Office, with a knowledge of industry automation and software.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.
• Sales aptitude is a plus.

Service First Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Service First Mortgage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home and Office
• Wellness Resources