Product Owner

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next experienced Product Owner to join our Product team. Reporting to the Principal, Product Management, you’ll be entering a dynamic and fast-paced environment, working with cross-functional teams to drive innovation, design, build, and roll-out products that deliver the company’s vision and strategy.

As a Product Owner, you will research and documentation of use cases, workflows, and acceptance criteria for new product capabilities, build and maintain a prioritized backlog, define detailed user stories to drive product development, work closely with Engineering, Customer Experience, and Product Managers, and conduct product demonstrations and reviews for stakeholders.

As a key member of our Product team, you will develop deep subject matter expertise in one or more areas of our powerful suite of solutions spanning food service supply chain, dynamic resident data management (e.g. EHR), and culinary operations with point of sale. This knowledge will provide a foundation to support your focused efforts to design systems and user experiences that simplify workflows, improve communications, and optimize operations for our growing customer base. You will regularly lead Agile sprint planning and backlog grooming sessions with developers, QA team members, designers, and other stakeholders, and interact directly with our partners and customers.

This position is ideal for a person with software design experience, or experience in the institutional foodservice and dietary industry and where similar software is used.

A day in the life as a Product Owner:

• Become an expert on one or more areas of the MealSuite solution, the customers we serve, their operational use cases, and trends in the industry.
• Gain a deep understanding of customer experience with your areas of the product suite, identify and fill product gaps, contribute new ideas to solve problems and improve customer experiences.
• Translate feature requirements into detailed, understandable, and actionable user stories for our Engineering team members, and contribute to solution design.
• Maintain a detailed, groomed backlog, write acceptance criteria, and organize ongoing release plans.
• Troubleshoot and document product issues communicated by customers and internal stakeholders.
• Analyze preferences and feature requests of end users and collaborate with Product Managers to evaluate for future development.
• Perform quality assurance controls on products.
• Partner with Engineering teams to set sprint goals, follow progress, and address issues during sprints to deliver timely solutions with high customer impact and minimal bugs.

If the below describe your knowledge, experience and character, this role could be for you:

• I have 3 years of direct experience as a Product Owner, Business Analyst, Product Manager, or industry professional, with preference for direct experience in one or more of the following knowledge areas:
• Institutional dietary and food service operations.
• Electronic Healthcare Records (EHR) systems and/or EHR-integrated systems.
• Menu management systems for healthcare clients.
• Accounting systems and/or supply chains related to the foodservice industry.
• Inventory management systems and analysis methodologies, with an understanding of profitable procurement practices spanning labor cost, raw food cost, GPOs, rebate programs, and volume purchasing.
• Point of Sale (POS) systems and related application integrations such as online ordering, kitchen management systems, digital payments, mobile apps, bookkeeping platforms, and reporting.
• I have experience working in Agile teams and thorough understanding of key methods and practices.
• I have the ability to work under tight deadlines and produce quality work.
• I possess strong communication and organizational skills.
• I am willing to work some evenings or early mornings to accommodate time zone differences among the team.
• I ideally have formal education and/or experience in Nutrition Science and Dietetics; experience using software related to this knowledge area is also an advantage.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great things we offer:
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits - this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Dallas, TX, up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next:

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.