Outpatient Receptionist (Full Time)

• Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
• Ensure professionalism while maintaining excellent customer service.
• Provides routine information.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA.
• Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
• Assist in the resolution of complaints.
• Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
• Performs other clerical duties as needed, such as filing, faxing, and photocopying.
• Maintains work area, and lobby in neat, and orderly manner.
• Attends required meetings, and participates in committees as requested.
• Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Maintains proper hospital opening, and closing procedures.
• Implements job responsibilities in a manner that is consistent with the Code of Ethics.
• All other duties as assigned

Requirements

• High school diploma or GED.
• Excellent Customer Service Skills
• Excellent oral, and written skills.
• Ability to multitask in a high-pressure environment.
• Detail oriented.
• Able to work flexible hours/shifts.
• Minimum 2-3 years experience working in a fast-paced office or hospital preferred.
• Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
• Must be adept at creative problem-solving.
• Must be punctual.
• Excellent interpersonal, communication and customer service skills. Professional attire.
• Positive attitude necessary.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)