Online Sales Call Lead - Puppy Enthusiast Wanted

At Pettito, a growing pet store where well-being comes first, we offer an opportunity for career advancement and substantial income. Grow with us and be part of a team where your hard work and talent truly pay off! We value your hustle and ensure that it is reflected in your earnings through a competitive commission structure.

About Pettito
We are more than just a pet store. We’re a community dedicated to enriching lives by connecting families with their perfect puppy companion. Trusted by over 1,000 families in Dallas, TX & Oklahoma City, OK, our commitment to well-being ensures that all puppies come from reputable, personally vetted breeders. No puppy mills, ever!

Our Values

• Transparency: We believe in honesty and openness in all our dealings, from how we source our puppies to our customer interactions.
• Pride: We take pride in our work, our puppies, and the joy we bring to families.
• Diversity: We celebrate diversity and are committed to creating an inclusive environment for all employees and customers. We are minority-owned, with a leadership team equally comprised of women, and a workforce that is predominantly POC.

About the role

We are excited to announce an opportunity for a highly motivated Call Lead to join our team at a rapidly expanding pet retail store. As a Call Lead, you will play a pivotal role in driving sales growth by generating and qualifying leads, scheduling appointments, providing key information to hot leads, managing customer support, and ensuring effective follow-up. If you have a passion for pets, excellent communication skills, and a talent for nurturing leads, we would love to hear from you!

Responsibilities:

• Schedule appointments for hot leads to visit our pet retail store, ensuring optimal customer experience and personalized attention.
• Act as the initial point of contact for hot leads, providing key information, addressing questions, and offering recommendations before their store visit.
• Assist in managing customer support by promptly addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Conduct follow-up activities with leads, such as phone calls, emails, or personalized messages, to nurture relationships and drive conversions.

Requirements

• Previous experience in lead generation, B2C sales, or an online sales role is highly desirable.
• Exceptional communication skills, both verbal and written, with the ability to engage and influence potential customers effectively.
• Problem-solving mindset and ability to handle customer inquiries, complaints, and requests with empathy and professionalism.
• Positive attitude, self-motivated, and target-driven, with a desire to contribute to the growth and success of the pet retail store.

Benefits

Hourly rate of $18/hr plus commission

Our Hiring Process (3-5 days)

1. Submit your application. Use our application questions to tell us about yourself and how you’re the perfect fit for this position! (5 minutes) 
2. Complete our Assessment. After we review your application we will send you an email inviting you to complete our Assessment. (45-60 minutes) 
3. Recruiter Screen. Our recruiting team will reach out to schedule your phone screen (15 minutes)
4. Final Interview. As the final step in our process, those that we qualify as a good mutual fit will be scheduled for an final interview with our Sales Manager. (30-45 minutes)