Membership Associate (Austin: Full-Time, Temporary)

FIRMSPACE Membership Associate (Full-Time, Temporary)

Early/Mid-August to End-September

At Firmspace, our Membership team does more than provide offices in a shared workspace. This team provides top-notch hospitality and exceptional support to our current and prospective members. We work together to deliver an extraordinary experience in a distinctive space for our business professionals.

We are seeking a hospitable, organized, proactive team member to join Firmspace Austin as a Membership Associate on a temporary basis.

This individual provides support to our Austin team from early/mid-August until the end of September.

This temporary position reports to the VP of Sales and Development.

DUTIES AND RESPONSIBILITIES

• Collaborate with location teammates to enhance member and guest experiences.
• Ensure consistent front desk staff presence.
• Maintain a polished presentation of space and amenities.
• Provide front desk support: Answer phone, greet guests, field emails, book conference rooms, validate parking, send package notifications, etc. 
• Provide operational support: Assist with opening and closing tasks, distribute mail, reset conference rooms + common areas, stock coffee bars, prep offices for move-ins, etc.
• Build professional relationships with members and guests.
• Support location’s on-site sales events and activities.
• Serve as a POC for vendors and building management when needed.
• Other reception and administrative support duties as assigned.

JOB SPECS 

• Temporary position: Early/Mid-August to end of September
• Hourly - $18-20/hour; commensurate with experience
• 32-40 hours per week (between 8 am-5 pm, M-F)
• On-site / Non-remote
• Anticipated start date: August 7, 2024
• Anticipated end date: September 27, 2024
  
  

ABOUT FIRMSPACE

Firmspace is a private office space for discerning, achievement-driven professionals and executives. Firmspace features exclusive private office space that offers secure and sound-masked offices, white-glove client service, five-star amenities, upscale technology, and professionally trained staff. Executives in law, finance, real estate, consulting, and other industries trust Firmspace to provide an environment that helps them perform their best and excel in their careers. With Firmspace, members spend less time worrying about distractions and spend more time on growing their businesses. We are passionate about fully investing ourselves in the day-to-day grind to support our members and each other. But we also are committed to personal development, celebrating diversity, maintaining a healthy work-life balance, carving out time to love life (personally and professionally), and sharing some laughs together. The ways in which we do so are ever-evolving as our company continues to grow, featuring both remote and in-person team bonding opportunities. Learn more about our company at https://firmspace.com/.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience & Qualifications

• Some experience in sales, retail, events, and/or customer service.
• Desire to work in a professional, on-site, customer-facing environment.
• Must haves: Strong verbal and written communication skills, punctuality, strong work ethic, and enjoyment of fast-paced environments.
• Compatibility with Firmspace culture: Strong dependability, work ethic, teamwork, and empathy.
• Ability to quickly learn and understand programs/platforms for day-to-day operations. Knowledge of Google Suites database and CRM platforms (Zoho and OfficeRnD) a plus.

Managerial Responsibilities
Managerial responsibilities are not applicable to this position.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to touch, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Benefits

We regret that benefits are not applicable to this temporary position.