Medical Case Manager

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

THA is currently seeking a Medical Case Manager to serve our Kind Clinic locations in Austin. This position will work closely with clients receiving sexual health services to coordinate a range of client-centered services linking them to healthcare, psychosocial services and support, and/or other services as needed. This position reports to the Care Navigation Manager on the Patient Support Services team.

What you would do:

● Collaborate with patient advocacy and clinical staff to identify current clients who are eligible for medical case management services

● Perform comprehensive assessments to determine clients’ strengths, resources, and needs for services

● Work with clients to develop an individual Service Coordination Plan, which includes realistic, measurable, and mutually acceptable goals that are based on the results of the assessment

● Review Service Coordination Plan routinely with the client and complete reassessments routinely as determined by funding agency and/or program management

● Identify action steps needs to achieve each goal, including target dates for accomplishment of the stated goals, and documents progress made toward goals in appropriate data management system, as required by funding agency and/or program management

● Monitor outcomes and issues affecting maintenance in care, treatment adherence, and service utilization and effectively communicates to all members of the health care team

● Work with agencies in the HIV/AIDS service system and maintains up-to-date knowledge of internal and external resources to ensure continuum of care obtained and ameliorates any barriers to services

● Build cooperative referral relationships and maintains regular communication with are agencies and organizations that serve our target population

● Participate in program quality improvement and assist in making required adjustments and promotes program innovation.

● Participate in goals, objectives, policies, procedures, and systems for HIV retention and re-engagement activities

● Participate on patient support projects that align with ongoing services related to HIV Population and Clinical appointments.

● Interpret program guidelines, and other policies and procedures for operations

● Maintain a system of confidentiality according to the clinic’s policies and procedures and HIPAA compliance

● Perform related duties and fulfill responsibilities as required

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EOE Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Minimum Qualifications

● Degree in the field of health, social services, mental health or a related area

● 2+ years of experience in a healthcare delivery system

● 2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color

● Demonstrated experience taking initiative and to exercising independent judgment, decision-making, and problem-solving expertise

● Proficient using computer software applications, such as Windows and Microsoft

● Strong written and verbal communication abilities

Compensation

Based on job duties and requirements, this position is placed in salary band 42 with an annual salary range of $50,000 to $54,000 per year. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

Preferred Qualifications

● Bachelor's or Master’s degree in Social Work from a school accredited by the Counsel of Social Work Education

● 2+ years of direct experience with HIV counseling and testing, case management and/or HIV programming

● Familiarity and experience using a trauma-informed approach to working with individuals

● Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities

● Ability to work harmoniously with diverse groups of individuals

● Experience working with an ethnically, culturally and racially diverse work staff

● Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term & Long Term Disability
• Training & Development
• Family Leave (Maternity, Paternity)