Logistics Systems Operation Support (EM6771)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

 As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 As a Logistics Systems Operation Support Coordinator, you will be responsible for ensuring the smooth operation of logistics management systems, including WMS, TMS, and Cello. You will provide technical support to end-users, identify process inefficiencies, and implement system-wide improvements to enhance productivity and achieve business objectives

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

1. System Management and Monitoring:

• Manage and monitor Logistics Management Systems (WMS, TMS, Cello) to ensure data accuracy and consistency.

2. Technical Support and Troubleshooting:

• Provide technical support to operation end-users, troubleshoot system issues, and ensure timely resolution.

3. Process Improvement and Collaboration:

• Collaborate with cross-functional teams to identify and prioritize process inefficiencies, proposing and implementing system-wide improvements.

4. Improvement Request Prioritization and Submission:

• Prioritize improvement requests based on their impact on productivity and business objectives. Provide technical outlines for submission to the development teams.

5. Quality Assurance and Testing:

• Define testing strategies and execute tests to ensure the quality of system corrections or new development items.

6. Feature Deployment Planning and Monitoring:

• Plan feature deployments and monitor the cutover process in collaboration with the development team.

7. User Training and Support:

• Train new users on system functionalities and provide ongoing support and guidance as needed.

8. Organizational Task Management:

• Manage day-to-day organizational tasks related to system operation and support.

9. Additional Duties:

• Perform other duties as assigned by management.

Requirements

• Bachelor’s degree in information technology, computer science, logistics, or a related field preferred
• 2+ years of Logistics Management Systems, preferably in a manufacturing or distribution environment
• Knowledge of warehouse and transportation operations and processes
• Experience with WMS and TMS platforms such as SAP WM and JDA TMS
• Preferable experience in working with Global Integrated Logistics Systems, including international freight, claim and billing processes
• Proficiency in system administration, data management, user access management and troubleshooting
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions
• Excellent communication and interpersonal skills, with the ability to communicate professionally with all levels of the organization including customers and carriers
• Ability to prioritize effectively, while meeting deadlines
• Experience with integrating external partners through EDI or API will be a plus
• Relevant experience in 3PLs logistics companies specializing in transportation of electronics in US is preferred

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.