Logistics Systems Operation Support (EM6724)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The ideal candidate will be responsible for overseeing the Logistics Management Systems including Cello, ensuring its data consistency, managing system access, and providing support to end-users to enhance productivity through issue resolution and process improvement initiatives.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Manage and Monitor Logistics Management Systems such as WMS, TMS and Cello to ensure data accuracy and consistency.

• Provide technical support to operation end-users, troubleshoot system issues
• Collaborate with cross-functional teams to identify process inefficiencies and propose system-wide improvements.
• Prioritize improvement requests based on their impact on productivity and business objectives.
• For each improvement request, provide a technical outline detailing the approach for submission to the WMS and TMS development team as well as Cello team located in Korea HQ.
• Define a strategy and execute tests to ensure the quality of corrections or new development items.
• Plan the cutover and monitor the deployment of a new feature.
• Train new users on system functionalities and provide ongoing support and guidance as needed.
• Responsible for the day-to-day organizational task
• Perform other duties as assigned by management.

Requirements

• 5+ years of proven experience in Logistics Management Systems, preferably in a manufacturing or distribution environment.
• Knowledge of warehouse and transportation operations and processes.
• Experience with WMS and TMS platforms such as SAP WM and JDA TMS.
• Preferable experience in working with Global Integrated Logistics Systems, including international freight, claim and billing processes.
• Experience with integrating external partners through EDI or API will be a plus.
• Proficiency in system administration, data management, user access management and troubleshooting.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to communicate professionally with all levels of the organization including customers and carriers.
• Ability to prioritize effectively, while meeting deadlines
• Relevant experience in Samsung Electronics warehouses or 3PLs logistics companies specializing in the transportation of electronics in US is preferred

Physical Demands:

• The position requires the ability to talk and hear while performing the duties of this job.
• The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms. 
• The position requires dexterity to write and use computer keyboard and mouse.
• This position requires the ability to occasionally lift office products, materials and supplies, up to 50 pounds.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

•                 Top-notch medical, dental, vision and prescription coverage

•                 Wellness program

•                 Parental leave

•                 401K match and savings plan

•                 Flexible spending accounts

•                 Life insurance

•                 Paid Holidays

•                 Paid Time off

•                 Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position.

Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.