Logistics Claim Specialist (EM6869)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

Logistics Claims Specialist (“Claims Operator”) will be a part of Operation Group and work closely with Account Group and its Settlement subpart as well as the company’s Management/Finance Group. Claims Specialist will work on a resolution of logistics claims, including warehouse and transportation, and develop and maintain SOPs for logistics processes. The position handles and resolves complex claims with customers, shippers, consignees, and carriers relating to cargo loss incidents. This requires understanding of the logistics and supply chain, ability to establish priorities and plan functions accordingly, experience reporting and analysis, and collaborating with other business units within and outside the organization.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Lead person in charge (PIC) of claim recovery.
• Report and monitor daily registration progress to the control tower and management.
• Develop strategy to improve performance and present plan to management.
• Implement action plan based on the approved improvement strategy.
• Provide additional training and development to increase recovery ratio.
• Track and be familiar with contract information for all available carriers.
• Communicate and build relationships with partner carriers to streamline claim processing.
• Monitor claims sent to Cello to ensure the correct process is being followed, as well as accuracy.
• Ensure recovery is completed within 60-90 days of receipt.
• Prioritize registration of claims close to the 9 month filing deadline to prevent timebarred claims.

Requirements

• Bachelor’s degree in Statistics, Accounting, Business, Analytics, or equivalent experience preferred (High School Diploma Required)
• 2+ years of Logistics Freight Claims Processing experience required.
• Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
• Ability to read, interpret, and simplify complex information from various sources to create clarity and ease of understanding.
• Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
• Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
• Great attention to detail, organization, cross-group collaboration, and project management skills
• Ability to lead a group towards a common goal and to delegate workload to maximize efficiency.
• Transportation/Logistics Freight claims processing experience preferred.
• Required to work on-site in Plano, TX
• Work Schedule: in the office 8:00 am – 5:00 pm
• Ability to travel up to 10 % in the U.S.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.