Leasing Associate

Fergmar is seeking an enthusiastic Leasing Associate to join our growing team in Victoria, TX and surrounding areas. This floating position will support our portfolio of over 700 directly owned and managed doors, helping us fulfill our mission of enhancing communities through Real Estate.

Our core values drive everything we do:

1. Take Initiative: We challenge each other, take risks, and adapt to new situations.
2. Be Passionate: We take pride in our work and care deeply about our communities.
3. Have Fun: We create a positive workspace and build strong relationships with our team and residents.
4. Value Teamwork: We approach problems with a "we over me" mentality, recognizing that our collective strength is greater than individual efforts.
5. Be Relentless: We demand more of ourselves than anyone else expects, constantly striving for excellence.

At Fergmar, we believe that our purpose and values set us apart in the property management industry. We're looking for a Leasing Associate who brings energy and enthusiasm to every interaction, whether with prospective residents, current residents, or team members. This role requires someone who thrives in a dynamic environment, enjoys working across multiple properties, and has a natural talent for building relationships. The ideal candidate will not only possess strong customer service and administrative skills but will also embody our core values and share our passion for creating exceptional living experiences for our residents.

Position Objectives

A Leasing Associate is essential to our property management success. You'll drive the leasing process and contribute to resident satisfaction through professional customer service, effective property marketing, and detailed follow-up from the office environment. As a floating team member, you'll support multiple properties in your assigned region, providing consistent service while ensuring compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Job Duties

Leasing and Sales Activities

• Conduct professional property tours to prospective residents at various assigned properties
• Manage prospect follow-up through phone, email, and text communication
• Process rental applications and verify all required documentation
• Support multiple properties in meeting monthly leasing goals and occupancy targets
• Generate qualified traffic through various marketing channels
• Provide coverage and support at different property locations as needed

Marketing and Administrative Support

• Maintain property marketing materials and online presence for assigned properties
• Update apartment availability and pricing regularly in property management software
• Support property teams with marketing initiatives and resident communications
• Coordinate with property teams to ensure accurate unit information
• Assist in organizing property promotional materials and campaigns

Customer Service and Office Operations

• Provide exceptional customer service to prospects and current residents
• Process and coordinate resident move-in/move-out documentation
• Support resident retention efforts through professional communication
• Address resident inquiries and concerns professionally
• Maintain accurate guest cards and prospect documentation
• Assist with phones and office coverage across multiple properties

Administrative and Compliance

• Process lease applications and renewals according to company standards
• Maintain organized and compliant resident files
• Adhere to Fair Housing, ADA, and other relevant regulations
• Complete daily activity reports and leasing documentation
• Assist with monthly market surveys and competitive analysis
• Support accounts receivable processes as needed
• Coordinate with multiple property teams to ensure smooth operations

Ideal Candidate Profile

We're seeking an enthusiastic, people-oriented individual who thrives in a dynamic property management environment. The ideal candidate for this Leasing Associate role will possess:

• Outstanding communication skills, with the ability to engage effectively across various channels (phone, email, in-person)
• Natural relationship-building abilities, easily connecting with prospects, residents, and team members
• A genuine passion for customer service, with a warm and professional demeanor
• Strong organizational skills to manage multiple priorities across different properties
• Flexibility and adaptability, comfortable working in different office environments and with various teams
• Detail-oriented approach, particularly in maintaining accurate documentation and follow-up
• Self-motivated work ethic with the ability to work independently while supporting team goals
• Sales-oriented mindset, focused on converting prospects while maintaining authenticity
• Positive energy and enthusiasm that contributes to a welcoming office environment

The successful candidate will be a natural communicator who can build instant rapport with prospects while maintaining professional boundaries. They should be comfortable working independently across different properties while staying connected with the broader team.

Compensation

• The compensation for this position is $18/hr. with overtime as needed; along with bonus compensation for each lease completed.
• In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Requirements

Basic Requirements

• High school diploma or equivalent
• Minimum of 1 year experience in customer service, sales, or hospitality
• Valid driver's license and reliable transportation (for traveling between properties)
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills
• Professional phone etiquette and email communication abilities
• Ability to work independently and manage time effectively
• Willingness to work in a fast-paced, dynamic environment
• Strong interpersonal skills and ability to build rapport with prospects
• Excellent organizational skills and attention to detail
• Must be able to work a flexible schedule, including weekends as needed
• Ability to travel between multiple properties within the region
• Physical ability to conduct property tours, including walking and climbing stairs

Preferred Qualifications (not required but beneficial):

• Some college education
• Prior leasing or property management experience
• Experience with Appfolio / Buildium or similar property management software
• Background in sales or marketing
• Experience working in a team-oriented, multi-location environment
• Bilingual abilities
• Social media marketing experience

Benefits

• Comprehensive Health Coverage: The company offers excellent medical insurance options for Team Members, with the option to include spouse or family coverage. Affordable dental and vision plans are also available.
• Life Insurance: A basic life insurance policy is provided at no cost to Team Members, with options for additional coverage.
• Retirement Savings: Our 401(k) plan features a generous company match, starting at 100% match up to 3% of gross earnings. The match increases with tenure, encouraging long-term growth with the company.
• Paid Time Off: Team Members receive a competitive PTO package, including sick/family/bereavement time and vacation days. PTO increases with years of service, up to a maximum of 15 days annually.
• Professional Development: We support ongoing education and training to help you grow in your current position.
• Additional Perks: Depending on the role, travel-related benefits such as a company vehicle or fuel allowance may be provided.