IT Desktop Support Technician

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and is looking for IT Desktop Support Technician(s) to assist in a short-term cutover project. The project is forecasted to run for 4-8 weeks, will offer successful candidates an opportunity to work with a major oil and gas organization, as well as experience in the fast-paced environment of IT M&A.

We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture. 

ENGAGMENT:

1099 (contractor) position

Forecasted to last 4-8 weeks

• May extend
• May be opportunities for more permanent work

Work to be performed onsite, no hybrid or remote opportunities

$27-$47 per hour depending on experience

• Minimum of 40 hours per week

OVERVIEW:

We are looking to hire a skilled IT Desktop Support Engineer(s) to support an IT cutover project for one of our major oil and gas customers. Successful candidates will form a team that support all IT desktop activities related to a company de-merger.  The successful candidate will be expected to join the team onsite at the downtown Houston office. This is not a remote or hybrid role. For those who are interested in a travel, there are opportunities to work on other sites within L48. All travel and subsistence will be company paid. 

RESPONSIBILITIES:

De-brand laptops / desktops

• Following a predefined process

Diagnose and resolve IT incidents. Some examples include:

• Printer related issues

• Connectivity
• Software related issues
• Operating system

• Screen / monitor configuration

Installation of peripheral components

AV/VC configuration and problem resolution

Installation of software packages and minor remediation

Escalation to appropriate party where appropriate

• Ownership of issue

Requirements

An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone.  They should also empathy, patience, and skill to understand and resolve the customer’s problem.

Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.

THE IDEAL CANDIDATE WILL HAVE:  

1-5+ years of IT Desktop Support experience  

BSc in Computer Science or relevant field

Strong communications skills

Highly customer focused

Highly motivated, self-reliant, problem solver

Enthusiastic with a questioning and challenging attitude

Strong problem-solving abilities

Ability to make rational decisions under pressure

Proven ability to work within a team

BENEFICIAL BUT NOT REQUIRED

IT project work

• Hardware/software roll outs

Executive level IT support

Benefits

ENGAGEMENT DETAILS

Location:                   Houston, Texas (DOWNTOWN), may be opportunities to travel to other L48 states

Hours:                        40 hours per week (minimum)

Model:                        Required to be onsite

Start Date:                 14th October 2024

Engagement:           1099

Rate:                           $27-$47 p/h depending on experience