Hydraquip - Customer Service Representative

Hydraquip is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee-owned company. Hydraquip has offices in TX, LA, OK, CO and TN - providing motion control solutions for hydraulic, pneumatic, and electrically powered applications.

The Customer Service Representative is an important role for managing some of Hydraquip’s largest accounts in cooperation with outside sales representatives, purchasing and warehouse personnel. This position has responsibilities for order entry, communications with purchasing/engineering/management at assigned customers, general customer service via phone & email and general support for order and delivery management.

RESPONSIBILITIES:

• Manage communication with customers via phone & email.
• Learn about products and vendors to develop proficiency Hydraquip’s products and manufacturer partners.
• Manage quotes, order entry, order updates, expediting, product issues/returns for assigned customers.
• Communicate with internal and vendor contacts to understand and respond to delivery needs.
• Manage large customers’ questions, orders and deliveries in partnership with outside sales.
• Uncover opportunities for outside sales, from conversations with new and current customers.
• Support and participate in the organization’s continual improvement program to conform to ISO 9001:2015 requirements by complying with the Quality Policy and procedures and meeting QMS objectives.
• Other duties as assigned.

Requirements

EDUCATION AND TRAINING

• High school diploma, GED, or equivalent secondary education.

EXPERIENCE

• Experience with customer communication via phone & email.
• Proficient with Microsoft Outlook, familiar with basic Microsoft Excel function, experience with order entry/ERP systems a plus.
• Experience working with technical products a plus.
• Experience working in an ISO 9001 environment a plus.

KNOWLEDGE AND SKILLS

• Sound problem solving skills. Ability to make decisions demonstrating initiative and assertiveness.
• Willingness to learn technical products and manufacturers.
• Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments.
• Good communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way.

Benefits

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit Hydraquip offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

- Studies also show that retirement account balances for ESOP companies are 2.5 times higher.

- ESOP companies grow 2.5 times faster than those companies without employee ownership.

- Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.