Guest Experience Host - Outdoorsy Hill Country

About The Outdoorsy Destination Network
The Outdoorsy Destination Network (ODN) is a collection of destinations that lie at the doorstep of the most awe-inspiring and popular outdoor locations in the U.S. Starting with destinations in California, Colorado and Texas. This endeavor exists to create comfort-first ways for all guests to spend time in the outdoors. The company is dedicated to transforming the quality of the guest experience in a category that has traditionally underserved the needs of modern travelers. 

Named one of Fast Company’s most innovative global travel and hospitality companies of 2023, Outdoorsy is the leading global marketplace in outdoor travel. Launched in 2023, ODN is designed to fulfill Outdoorsy’s founding mission ‘to restore our relationship with the outdoors and each other’.

About the Role

As a Guest Experience Host, you thrive on engaging with guests, creating extraordinary experiences, and being a brand ambassador for Outdoorsy. As the first friendly face the guests will see on the property, it is the Guest Experience Host’s goal to deliver an extraordinary check-in, check-out, and scheduling experience. This role asks for an upbeat and empathetic person that is excited to work with people and has a love for the outdoors. 

Your work at Outdoorsy:

• Ensure brand standards of excellence, answer inquiries and make the guest’s administrative journey as seamless as possible.
• Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests have everything they need
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, live music, special events (ie group events & holiday-themed activities)
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & F&B)
• Demonstrate accountability & diligence with all associated priorities
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist the scheduling vendor
• Handle cash and work from a point-of-sale system (Clover)
• Build and maintain business relationships and open lines of communication with other internal support teams
• Cross-trained in retail sales, food and beverage, service
• Basic wine, beer and liquor knowledge and the ability to pour\serve it.  TABC card will be required.
• Manage our guest reservation system via computer (Newbook)
• Basic use and knowledge of google and all documents and spreadsheets that go with that.

Requirements

What you bring to the table: 

• High School Diploma or GED
• Team member must be at least 21 year of age
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Strong customer service experience with the ability to empower, empathize and engage
• Able to work nights, weekends and holidays as the business demands
• Ability to lift 15-25 pounds
• Able to be on their feet for 8 hours a day
• Adhere to all company policies and procedures

Preferred:

• New build/opening team experience
• Passion for the outdoors

Benefits

How We Nourish The Good Life:

• Fast national growing brand [yes, that means growth for you too!]
• Ongoing and thorough training with an outlined career path
• Benefit package
• PTO
• Modern, energetic environment
• Set expectations – no guessing
• And of course, competitive pay!

Become part of a collaborative group that values teamwork above all else. As a company, we continue to innovate, challenge the norm in the outdoor accommodation space and create a place where our team and guests feel energized. We opened our first location in 2022. Today we have 3 properties across 3 states and are continuing to quickly join more communities each year. Become part of the adventure today!

The expected pay range for this role is $18.00 - $20.00 DOE

The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.

It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

We continue to have our home and headquarters in Austin, Texas, but we have embraced a distributed model of working to reach the best talent in the United States and globally. While some roles may require proximity to our Austin office or one of our properties, roles based outside of our Austin office can sit in any of the following 21 US states: AR, AZ, CA, CO, FL, GA, IL, IN, MN, MO, MT, NV, OH, OK, SD, TN, TX, UT, VA, WA and WV. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.