General Manager

THE HILL TOP at BRENHAM

The Hill Top at Brenham RV Resort is a premiere destination Luxury RV Resort located in Brenham, TX and we want you to join our team! We are seeking a Full-Time General Manager who can assist with property operations. At The Hill Top at Brenham Luxury RV Resort, the guest experience and providing first-class customer service is our top priority, so guest-oriented and hospitality professionals please apply. Compensation includes pay for all hours worked as well as a reduced rent RV site based on number of hours worked. Come join the fun with us!

Interested in joining our team? We look forward to hearing from you!

Requirements

As General Manager of the property, our mission for you is to manage the property in such a manner that it will be recognized as one of the brightest, cleanest, friendliest, most profitable properties in our region.

We ask you to lead the resort to the highest standards possible by working with us to implement, manage, and improve operational best practices, team management, marketing initiatives, community outreach, and financial stewardship.

As General Manager, your duties and responsibilities include but are not limited to:

Customer Service - Lead and interact with customer/guests and team members in a positive, pleasant, helpful, and professional manner at all times. Provide regular customer service training to staff. Outstanding customer service should be a primary focus!

Communication -Respond to telephone messages, texts, social media messages, emails, etc. in a timely manner.

Financials - Prepare and maintain accurate, onsite financial information for continual submittal and review by Horizon in order to operate the property in an efficient and profitable manner.

Follow up - Regularly inspect that which has been delegated. Routinely walk the property and incorporate department leads / supervisors at variable times. Monitor reviews and responses and Employee Training progress in the Horizon Field Guide.

Marketing - The majority of advertising will be initialized by Horizon, however, grassroots marketing will be directed by Horizon but initialized onsite. Hosting and/or involvement in community events will be necessary to promoting the continued sense of community.

Personnel - Hire, train, motivate, follow up, evaluate, recognize, reprimand, and terminate* employees. Diligent hiring of staff with positive attitudes is essential in achieving the highest level of customer service. Develop a teamwork-environment and cross train staff in other departments as needed. Become familiar with federal and state labor and employment guidelines. *All terminations must be pre-approved by Horizon and coordinated with Human Resources.

Reports - Submit weekly operational notes (and/or discuss in a regular conference call with your Operations Director at Horizon), including comments regarding current occupancy, financials, performance of key supervisors, staff meetings, customer service training, comments on profit enhancement plan, and any unusual challenges.

Staff Meetings - Hold weekly meetings and daily huddles with supervisors as necessary to maintain resort standards. Regular staff meetings are mandatory for all staff. These meetings will be used to delegate, convey pertinent operations information including customer service procedures and work place safety.

Safety - Maintain a clean, well-organized, and safe work/recreation environment. Become familiar with Workers Compensation procedures and OSHA requirements. Ensure SSD binders are accurate based on existing chemical inventory. Conduct mandatory monthly safety meetings.

System and Procedure Analysis - Evaluate all current systems i.e. rotational maintenance program, office procedures etc. to make recommendations on an ongoing basis.

Peripheral Duties - Interact with local government agencies and bureaus in order to help promote local tourism, stay informed of local interests, and assist in the obtainment of any necessary permits for the property.

Other Duties as Assigned

Benefits

Vacation, Health Insurance, Phone Allowance, Reduced Rate site