General Manager

We are hiring a General Manager!

Goodsmith is a full-time home maintenance and repair company looking for highly skilled, professional, and detail-oriented team leaders.

This is a full-time, salaried position. The salary for the position is $80,000 to $100,000 per year.

Goodsmith will provide:

• Company vehicle, cell phone, computer, and tablet (if necessary)
• 7:00am – 5:30pm Monday-Friday work hours; weekends off except for emergencies
• Up to 10 days of paid time off per year
• Paid holidays (Christmas, Thanksgiving, 4th of July, etc.)
• Assigned co-manager to facilitate customer engagement and scheduling on behalf of your team

Daily responsibilities include:

• Lead a team of up to 8 technicians across any one of Goodsmith’s service divisions (e.g. handyman, mechanical, cleaning/maintenance)
• Ensure timely and prepared dispatch of your team every morning
• Ensure a smooth flow of daily operations, including time management, quality of service, etc.
• Conduct daily management meetings to review prior day and next day scheduled activity
• Manage procurement needs of inventory and specialty items on behalf of your team 
• Manage a small fleet of up to 9 vehicles (including your own) focused on cleanliness, organization, inventory, and service
• Ensure all completed jobs are properly reviewed and/or prepared for billing
• Clearly communicate with customers and team throughout the day
• Offer the best customer service in the industry at every job, every day
• Follow all Goodsmith rules and procedures outlined in the company handbook

Requirements

• Bachelors degree
• 5+ years of management experience in home building (custom home experience preferred)
• 3+ years of direct customer service experience (when you were responsible for one-on-one communication with customers)
• Ability to problem solve issues that arise from the field with and on behalf of your team
• Ability to complete accurate and timely estimates of user generated requests on behalf of  your service department
• Available for a rotating on-call schedule (after hours, weekends, holidays) for emergencies
• An exceptional eye for detail, including site prep, execution, and clean up, and the ability to motivate your team to perform at the highest levels of quality and service
• Willing to complete an FBI background check and drug test
• Valid driver’s license and clean driving record

Benefits

• Company vehicle, cell phone, computer, tablet (if necessary)
• Bi-weekly pay
• Paid time off
• Paid holidays
• Optional affordable health and dental care

About the team:

Goodsmith is the best home repair provider in Houston. We hire the best technicians in town and take care of them accordingly. We do this by offering the stability of a full-time salary, consistent work hours, weekly pay, a company vehicle, and solid benefits.

Most of our technicians have been with Goodsmith for more than one year because they like working here. Most of our customers have been repeat clients for over 3 years because they love the work we do!

Learn more about Goodsmith, our team, and our mission HERE!