Front Office Staff - Psychiatric Office

About Us:

Our practice has proudly served the community for over 20 years, offering compassionate and comprehensive mental health care. We are seeking a personable, dependable, and professional individual to join our front office team. This role is central to creating a warm and welcoming environment for our patients and ensuring smooth daily operations.

Key Responsibilities:

- Patient Interaction:

  - Greet patients warmly and professionally during check-in, verify appointments, collect payments, and provide necessary paperwork.  

  - Assist patients during check-out by scheduling follow-ups and answering questions.  

  - Answer incoming calls with courtesy, schedule appointments, and make reminder calls.  

- Administrative Duties:

  - Manage electronic scheduling and maintain accurate patient records.  

  - Perform insurance verification.  

  - Handle data entry, document scanning, faxing, filing, and shredding.  

- Clinical Support:  

  - Assist with taking vital signs and preparing patients for their visit.  

- Office Maintenance: 

  - Participate in rotational cleaning assignments to maintain a tidy and professional environment.  

- Other Duties: 

  - Support the team and manager with additional tasks as needed.  

What We’re Looking For: 

- Education: High school diploma or higher.  

- Experience: Previous medical office experience is a plus but not required; we will train the right candidate. 

- Skills: 

  - Exceptional customer service and interpersonal skills.  

  - Computer literacy (scheduling software, internet/email, basic word processing, and spreadsheets).  

  - Ability to multitask and remain organized in a fast-paced environment.  

  - Strong time management and attention to detail.  

  - Willingness to learn and adapt to office protocols.  

- Traits:

  - Friendly, approachable, and patient-focused.  

  - Reliable, punctual, and honest.  

  - Team player with a flexible and positive attitude.  

Why Join Us?  

- A supportive and collaborative work environment.  

- The opportunity to make a difference in patients' lives by contributing to their care experience.  

- Professional growth and skill development.  

How to Apply:  

If you are passionate about providing excellent service and enjoy interacting with people in a meaningful way, we encourage you to apply. Please submit your resume along with a brief cover letter explaining why you are an excellent fit for this role.

Benefits

Hours and Pay:

• Hours: 36 to 40 hours per week Monday-Friday
• Pay $11/hour starting with room to grow
• Health benefits including dental and vision
• 401K plan matched by the company
• Paid vacation days

A valid driver license is required and any employment offers are contingent upon a clear background check.

We are an Equal Opportunity Employer!