Front Desk Reception / Administrative Assistant

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

The Administrative Assistant will greet and direct building visitors, assist with building maintenance/management, and provide administrative support across the organization. This role is responsible for opening the building by 9AM each morning, so a consistent, on-site work schedule each day is required. To be successful in this role you should have a commitment to customer service, the capability to multi-task effectively, and the ability to calmly respond to emergencies and stressful situations with an appropriate sense of urgency. 

Core Functions:  

• Welcome guests and help them navigate through the building. 

• Assist with email, telephone, or face-to-face inquiries handling sensitive information in a confidential matter. 

• Ensure building entry areas, common spaces, and meeting rooms are tidy, safe, and fully functional. 

• Purchase supplies, sort mail, and receive deliveries. 

• Maintain building security by ensuring access systems are functional and that building users have the appropriate levels of access. 

• Interface with vendors that provide custodial, repair, and other maintenance services. 

• Submit payment requests and keep updated records of costs and expenses. 

• Coordinate scheduling of meetings, meeting rooms, and other reservable building spaces. 

• Perform data entry for reports, correspondence, or database maintenance. 

Compensation:

Based on job duties and requirements, this position is placed in pay grade 37with a full-time, annual salary range of $20.80 to $22.00. The actual compensation package will be based on the candidate's qualifications and experience.

EOE Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Applicant Information:
· Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

· Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.

· The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Requirements

Education and/or Licensure – High School Diploma or GED required.  Bachelor’s Degree or equivalent work experience preferred but work experience can substitute for education preference.  

Experience – A minimum of two years of customer service experience is required. Experience in healthcare preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Bilingual Spanish proficiency strongly preferred. Microsoft Office Skills with an ability to become familiar with company specific programs or software. Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes,

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term & Long Term Disability
• Training & Development
• Parental Leave
• Longevity pay