Field Account Specialist

Rockstar is recruiting for a company that delivers technology solutions that increase resident well-being and operational efficiency for senior living communities and post-acute facilities. They believe helping staff better serve seniors and other vulnerable populations can be good business that allows them to give back to those who have served us. They operate by their core values of:

• Compassion: They care about their customers and their end users because they are all children and grandchildren.
• Humility: They all sweep the floors. They are willing to serve and do whatever is needed.
• Collaboration: They all sing harmony. They are at their best when they work together.
• Customer Focus: They want to solve problems for their customers and leave a lasting legacy.
• Flexibility: They all wear lots of different hats. They are flexible in their roles and in support of their customers.
• Growth: They won’t settle for good enough. They are always working to be and do better.

With visitor/entry management, shift management, printed name badges, automated Google Reviews, and Evacuation Management, the company continues to provide the most innovative, effective visitor and staff management system for its customers.

The Role: They are looking for an enthusiastic and customer-focused professional to join their team as a Field Account Specialist. In this role, the candidate will have the opportunity to leverage their sales or success experience and relationship-building skills to manage and grow their book of business in an assigned territory. Through consultative meetings and on-site visits, they will develop strong partnerships with existing customers, ensuring their success with the company's products/services and promoting long-term loyalty. Additionally, they will proactively seek out new business opportunities by prospecting and pitching the company's offerings to potential new customers.

While prior direct experience as a Field Account Specialist is not required, they are seeking candidates with a proven track record in sales, customer success, or account management roles. Strong communication abilities, a consultative approach, and the drive to exceed customer expectations are essential. This is an excellent opportunity for a motivated self-starter to join a dynamic team and advance their career in a client-facing role focused on revenue growth and customer retention.

Responsibilities:

• Manage an assigned portfolio of existing customers within a geographic region.
• Conduct periodic on-site meetings with customers.
• Ensure high customer satisfaction, product adoption, and retention.
• Analyze customer issues thoroughly and develop creative, effective solutions.
• Provide on-site technical and implementation support, resolving basic to intermediate technical issues, and ensuring customers can use the system effectively.
• Identify up-sell, cross-sell, and renewal opportunities within the book.
• Effectively manage multiple tasks simultaneously in a dynamic work environment.
• Maintain flexibility and adaptability when dealing with last-minute changes in customer communication and scheduling.
• Build and maintain strong relationships with various levels of customer personnel, ranging from front-line staff to senior leaders.
• Translate complex concepts into easily understandable information for clients and team members.
• Prospect for new business and generate qualified leads by cold calling, canvassing, and networking.
• Work with Account Executives to bring prospects through the full sales cycle from lead qualification through contract negotiation.
• Track all activities meticulously in the CRM system.
• Achieve and exceed quarterly sales targets and renewals quotas.
• Communicate clearly and effectively with internal team members in a remote work setting. Collaborate with internal teams (Support, Product, Training, etc.) as needed.

Requirements:

• 3+ years of customer-facing success, account management, or sales experience.
• Proven track record of building strong client relationships and trust.
• Consultative advisor who works to understand customer pain points and provide effective solutions.
• Ability to travel regularly within the assigned territory (roughly 60% travel).
• Passion for making an impact on the lives of Seniors.
• Attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated with a tenacious work ethic.
• Experience within the industry is a strong plus.
• Demonstrated ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent adaptability and flexibility, particularly in response to changing circumstances.
• Strong written and verbal communication skills, with experience in remote work environments.
• Proven ability to build rapport and communicate effectively with diverse stakeholders at various organizational levels.
• Skill in simplifying and explaining complex ideas to non-technical audiences.
• Solid problem-solving skills with the ability to troubleshoot technical issues.
• Strong analytical thinking and creativity in developing customer-focused solutions.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative work environment.
• Meaningful work that makes a positive impact on the senior living industry.

Additional Information:

This role will be based in Texas, traveling to customer locations throughout the state, with flexibility on where in Texas the team member is based.

If passionate about making a difference in senior living and healthcare, and thriving in a dynamic, customer-centric environment, this is an exciting opportunity to apply for. The company offers a collaborative and flexible approach to work, empowering team members to grow their careers while contributing to the well-being of their valued customers. They look forward to hearing from you!