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Dispatcher - Liquid Bulk

Altom Transport

Pasadena, texas


Job Details

Full-time


Full Job Description

  • Monitor customer portals, email and other systems to receive orders from a variety of customers.
  • Enter customer orders into Altom Transport system (TMW Truck-Mate) in a timely and accurate manner.
  • Assist in the preparation of documents for supporting departments and functions.
  • Balance workload across drivers to ensure productivity is maximized daily.
  • Provide an excellent service experience for customers – both internal and external.
  • Investigate and take necessary action to quickly resolve customer service issues and complaints.
  • Immediately report and document all accidents, injuries, spills, mixes, security issues, unsafe conditions or other incidents to the Safety Department and Operation Managers. 
  • Participate in the investigation process to identify the root cause of any incident/accident.
  • Maintain daily accurate fleet maintenance records for terminals truck fleet. 
  • Coordinate with Altom Maintenance Managers and Maintenance Techs to schedule repairs and follow up on maintenance issues.
  • Create and maintain a safety culture; ensure all transportation operations comply with all facility, company, State and federal rules and DOT regulations.
  • Must be knowledgeable in relation to all equipment and systems related to dispatch and possess the ability to learn new systems

Requirements

  • Strong attention to detail and analytical skills
  • Ability to multi-task and function effectively under pressure and time constraints
  • Ability to adapt interpersonal skills to interact in a professional and positive manner with internal and external customers
  • Physical demands: Ability to push, pull, lift, and carry up to 30 pounds
  • Ability to communicate verbally and in writing with all employees and customers.
  • Strong math, organizational, administrative skills.
  • Ability to solve problems.
  • Proficiency with basic computer skills: i.e., Excel, Word, Outlook; and have the ability to learn online customer systems.
  • Can be entrusted to make sound business judgments and decisions a meet assigned deadlines.
  • Strong working knowledge of Texas geography with emphasis on the Houston Metro area and surrounding Gulf Coast states as well.
  • Working knowledge of TMW products, Geotab e-Log and GPS Positioning systems as well as Netradyne Camera systems are a plus.

Benefits

  • Medical Benefits provided by BlueCross BlueShield.
  • Dental and Vision provided by Guardian.
  • Employer provides $25,000 coverage of Life and AD&D insurance.
  • Up to 20 days of paid Vacation and PTO for your first year
  • 401(k) matching plan for retirement, fully vested as of Day 1.
  • You will feel like family and appreciated for your hard work.

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