Director of Central Operations

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

We’re seeking a dynamic and experienced Director of Central Operations to oversee and optimize the operational functions of our vacation rental portfolio. You will develop and implement strategic initiatives to enhance operational efficiency, streamline processes, and improve overall performance across the vacation rental portfolio.

What you’ll do…

• Lead non-Field Operations teams including vendor management and virtual property management 
• Develop strategy for new verticals 
• Support the broader Operations division in delivering an exceptional guest & owner experience by elevating our quality standards and driving continuous improvement initiatives.
• Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
• Work closely with our Product & Engineering teams to leverage technology to improve our core KPIs and outcomes. 
• Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers
• Domestic travel up to 15%

Requirements

What we look for…

• You have 8+ years of experience, ideally at the Director level or above, with at least 3 years’ experience leading high-performing teams.
• You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
• Ambiguity doesn't intimidate you; it invigorates you. You thrive in fast-paced, startup environments where change is constant, and learning is rapid.
• While you believe in data driven decision making (and are proficient in SQL / Excel), you are equally capable of relying on your intuition when we don’t have the luxury of data
• You thrive when you are operating at 10,000 feet and building the right strategy, but you aren’t afraid to roll up your sleeves and dive into the details. 
• Exceptional leadership and communication skills, with the ability to inspire, motivate, and develop high-performing teams.
• Demonstrated ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.

Benefits

• Compensation: $135,000 - $155,00; bonus eligible
• Generous equity plan (ESOP)
• Employer-sponsored healthcare plans (medical, dental, vision) 
• Generous time off, including unlimited PTO, volunteer & mental health days, and 
• Paid parental leave
• Fitness & work from home reimbursements
• Complimentary and discounted stays at AvantStay properties
• Fully remote position - work from anywhere