Customer Specialist

Abundant Hospice is looking for a compassionate and proactive Customer Specialist to enhance our commitment to providing exceptional support to patients and their families. In this role, you will serve as a key point of contact for families navigating the complexities of hospice care. Your primary responsibilities will include answering questions, resolving concerns, and facilitating smooth communication between patients, families, and our clinical teams. As a Customer Specialist, you will play a crucial role in ensuring that our clients receive the highest level of service and care, reflecting the values of Abundant Hospice. You will work in a supportive environment where your skills in empathy and customer service can truly shine. If you are passionate about helping others and eager to contribute to a mission-driven organization, we invite you to apply and join our dedicated team.

Responsibilities

• Serve as the first point of contact for families seeking information about hospice services.
• Answer inbound calls and emails, addressing inquiries related to care options and services.
• Assist families in the intake process, guiding them through the necessary steps.
• Collaborate with clinical teams to convey important patient information and ensure smooth transitions of care.
• Manage and resolve concerns with empathy and professionalism, always putting the needs of the families first.
• Maintain accurate records and documentation of interactions with clients and families.
• Participate in team meetings to discuss client needs and improve service delivery.

Requirements

• High school diploma or equivalent; degree in a related field preferred.
• Previous experience in customer service, preferably in a healthcare or hospice environment.
• Excellent communication skills, both verbal and written, with an ability to listen actively.
• Strong problem-solving skills and the ability to handle sensitive situations with care.
• Empathetic nature and a genuine desire to support patients and families.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficient in using computer systems for documentation and correspondence.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)