Customer Service Specialist (Full-Time)

At Amarillo College, our mission is: Transforming our community and economy through learning, innovation, and achievement. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Full-Time Customer Service Specialist who will be all-in our mission and who will provide customer service to both internal and external customers, as well as completing duties associated with assisting prospective and currently active students with enrollment. Quickly and effectively solve student and internal customer needs.

Requirements

EDUCATION

• Required: High School Diploma or GED.
• Preferred: Some College Coursework.

EXPERIENCE

• Required: Experience working in a customer service environment.
• Preferred: Experience working in a student-based customer services environment to include cashier, call-center and/or Distance Education.

JOB DUTIES & RESPONSIBILITIES

• Provide an exemplary level of customer service to all internal and external customers, students, vendors, management, community leaders, etc. in person, by phone, email, and chat.
• Provide information to prospective, current and former students via telephone, email, mail and other media in all areas and services of the college.
• Research and respond to student inquiries regarding financial aid, account balances, holds, sponsorships, exemptions, CE and Academic enrollments.
• Process various forms and requests for assistance from other departments.
• Conduct telephone, mail and email surveys to collect recruitment and retention information.
• Act as the first responder for calls from the ITs Helpdesk, Financial Aid and Registrar’s Office. 
• Process credit card payments and research account information for students.
• Provide technical assistance and troubleshoot employee and student problems with (plug-ins, exams, streaming video, login issues, Outlook, etc.).
• Admit and register students, collect and disburse monies, process testing information, process Drop/Adds. 
• Compose various reports, documents, and evaluations in a timely fashion.
• Observe and promote continual improvement of workplace safety and environmental practices.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS & ABILITIES

• Ability to ensure the confidentiality of secure documents, sensitive records, and other educational records and documentation.
• Maintain knowledge of and adhere to appropriate records retention and data collection policies and procedures.
• Typing skills with a minimum proficiency level of 55 words per minute.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Effective interpersonal, verbal, and written communication skills to convey information accurately.
• Knowledge of word processing, spreadsheets, and databases.
• Effective verbal and written communication skills, including active listening and concise expression of ideas.
• Ability to gather specific information from multiple sources to clarify situations or make informed decisions.
• Strong attention to detail, excellent organizational skills, and the ability to work under pressure to meet strict deadlines.
• Ability to work independently as well as collaboratively as part of a team.
• Ability to display professionalism consistently in appearance, work style, and demeanor.
• Ability to work in a high-traffic area with frequent interruptions.
• Ability to adjust to fluctuating priorities, assignments, and unexpected interruptions without compromising deadlines.

Notice: Applicants selected for employment will be required to undergo a pre-employment criminal history background check and possibly a pre-employment drug test.

Salary: Amarillo College - Salary Schedules (actx.edu), Pay grade 7 (salary is determined by human resources based on education, work experience and equity)

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary.)

Work Environment: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.

Commitment Statement: Amarillo College is dedicated to building a workforce that embraces a wide range of backgrounds and experiences, fostering a culturally aware team at every organizational level. Our goal is a faculty and staff that mirrors the distinctiveness of our community and is continually enhancing their skills and knowledge to better serve our entire student population.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Benefits

Amarillo College offers a rich benefits package, including medical, dental, vision, life, and disability coverages available through ERS. Amarillo College provides (at no cost to the employee) a long-term disability policy. In addition to retirement savings through Teachers Retirement System - TRS (pension plan) or Optional Retirement Plan -ORP (403b), the college offers the AC Benefit Plan - additional 403(b) with a generous matching contribution. Amarillo College Employees and their dependents are eligible for reduced or free tuition for Amarillo College courses. Employees have free access to the fitness center located on the Washington Street Campus. We also offer a generous holiday schedule, Amarillo College - Amarillo College Schedule and Holidays (actx.edu)