Customer service / Sales

We're seeking dedicated individuals to join our dynamic team. As a leader in our industry, we pride ourselves on providing exceptional service and support to our customers. This role is essential in ensuring that our clients receive the highest level of attention and care, making it a key component of our success. The ideal candidate will thrive in a fast-paced environment, possess strong interpersonal skills, and be motivated to create positive experiences for our customers. Your day-to-day duties will involve addressing customer inquiries, resolving issues, and enhancing overall satisfaction. This is an exciting opportunity to work with a passionate team committed to excellence and innovation in customer service. As a Customer Service Representative at True Grit, you will play a pivotal role in strengthening our brand reputation and fostering long-lasting relationships with our customers. If you are someone who enjoys problem-solving and is driven by helping others, we invite you to apply and become a part of our mission to provide the highest level of service in the industry.

Part time and Full time options

We are looking for 15 new team members in the next 30 days. Our company partners have been in business over 100 years. We are a sales and marketing firm with about 350 agents who spend their days calling clients, attending meetings, reading assigned material and ongoing training, submitting applications for clients, managing communications, and creating contracts. We are contracted with over 30 companies who provide many options for our clients. With so many contracts, we are able to find our clients the absolute best product to match their financial needs and goals. We help people with things like planning out retirement, life insurance, annuities, 401K/IRA/Roth IRA rollovers, debt consolidation, and more. Our team is a diverse group of individuals from all states in the US, they are all hardworking positive thinkers.

We are looking for team members who can keep the company culture in mind in every interaction. We are always:

-Recognizing others for their performance

-Learning together as a group/developing professional skills

-Respecting team members and clients

-Upholding a positive environment

-Participating in both individual sales and group trainings

Ideally candidates would also be:

-Motivated

-Open to a challenge

-Goal oriented

-Team over me mentality

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We're seeking professional, cool-headed individuals to join our Team. The ideal candidates will have strong customer service skills, a passion for fashion, a willingness to work hard, and an ability to use their fashion knowledge to make strong recommendations to customers. Our Sales Team members are often the first point of contact for customers and keep track of inventory, so we are seeking individuals with experience in fashion retail and the ability to multitask effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide accurate information about products and services to customers.
• Maintain a positive attitude while interacting with clients and colleagues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members to improve processes and service delivery.
• Assist in training new employees on best customer service practices.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team environment as well as independently.
• Proficiency in using CRM software and Microsoft Office Suite.
• Flexible availability, including weekends and holidays.