Customer Sales & Service Manager

Job Title: Customer Sales and Service Manager

Position Type: Full time

Salary: $60,000 Annual Salary + Commission & Bonus Opportunities

Dept/ Location: Sales + Service, Dallas TX

Reports to: CSO

Core Focus

Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Sales + Service Manager to join our team! The Floral Image North America (FINA) Customer Sales and Service Manager (CSSM) will be responsible for leading the sales effort through driving sales, building, and maintaining strong customer relationships, maintaining, and expanding our customer base in Dallas / Fort Worth Area. In this role, you will be responsible for the retention and expansion of market share of this market.

Role and Responsibilities

Sales Management

• Develop and execute a comprehensive sales strategy to achieve sales targets and drive revenue growth for you and the other sales and service reps in this market.

• You will lead by example and be a top performing sales manager. 
• Identify new business opportunities and implement effective sales techniques to acquire new customers.
• Utilize various channels, market research, including prospecting, cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales.
• Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements subscription service.
• Negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction.

Customer Relationship Management

• Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support.
• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction.
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues.
• Develop and implement strategies to increase customer retention and promote repeat business.

Team Leadership and Management

• Oversee a team of Sales and Customer Service Representatives, providing guidance, support, and coaching to deliver exceptional customer service.
• Collaborate with the Customer Service team to retain, expand, the customer base. 
• Conduct regular performance evaluations, set goals, and provide ongoing training and development opportunities for the Customer Service team.

Business Development

• Identify opportunities for business expansion within your assigned territory and develop effective strategies to capture new markets.

Management Duties

• Fleet, inventory, storage, and HR will be part of your role as the sales manager. 

• You will be accountable for all aspects of fleet management, inventory management including the maintenance, storage, and office operations as well as the human resources aspects of running the business in the Dallas Ft Worth market.

Work Environment

This is a fully remote work position, with 90% travel in the Dallas Ft Worth region to see clients and prospects. CSSM will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our customers love. This job operates in a professional offsite environments where business attire and excellent hygiene is required.

Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.

Requirements

Skills

• Strong business acumen, entrepreneurial mindset.
• Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships.
• Excellent presentation and rapport skills.
• Strong negotiation and persuasion skills to close sales.
• Team leadership or management, with the ability to motivate and inspire a team.
• Self-motivated, goal-oriented, drive team sales and accountability.

Qualifications and Education Requirements

• Minimum High School/GED Degree
• Valid driver’s license with clean driving record required
• Experience with sales and management experience is required.
• Proven track record of achieving and exceeding sales targets in a B2B sales environment
• Flexibility to travel within the assigned territory.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home