Critical Facility Manager

Stream Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across eight markets in North America, Stream has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Stream’s business is growing exponentially, through a combination of greenfield market expansion and acquisitions across North America.

Our high-caliber professionals come together to create a distinct culture that is best summarized by our firm’s values: Smart. Honest. Nice. Passionate.

POSITION OVERVIEW:

The Critical Facility Manager is primarily responsible for a team (10-15) of highly respected, well-trained, and customer-focused Critical Engineering Technicians (CETs).  With direction from the Director of Site Operations, this manager oversees workflow/work order management, training plans, event management, customer communications, hiring, and performance management of the assigned CET team.  This manager will leverage his or her extensive experience to help guide the team in some of the more challenging aspects of maintenance in areas such as:  critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses. 

ESSENTIAL FUNCTIONS:

• Manage the engineering & operations functions at the facility with the objectives of safely and effectively operating machinery and building systems
• Hold employees accountable on preventive/corrective maintenance of facility equipment
• Encourage and foster a team-oriented environment through feedback
• Manage contracted service work at the facility - which requires understanding and developing the scope of service, bidding, awarding, and administering contracts

RESPONSIBILITIES:

• Train CFEs, as appropriate, in new processes and procedures
• Direct and maintain the site-specific preventive maintenance and work order program
• Work with cross function teams on a multitude of projects to further develop the facilities or business
• Understand the engineering and operational aspects of the building systems; recognize system performance deficiencies immediately and respond to operational and emergency situations
• Using knowledge of the systems in place, coupled with performance data collected, evaluate the performance of systems, and suggest cost-effective improvements to service and operating efficiency
• Ensure the availability of an adequate inventory of tools and other supplies to operate the building
• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected life
• Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, etc.
• Assist with the preparation of operational and capital portions of the budget
• Ensure that major projects performed at the building are properly planned, executed, and closed out in accordance with current best practices in our industry
• Oversee the activities of contractors working within the building
• Assist with root cause analysis and troubleshooting/problem solving

QUALIFICATIONS / (KNOWLEDGE, SKILLS, ABILITIES):

• Bachelor’s degree in engineering, business or related field, or equivalent work experience required
• 6+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units. PDU units, pumps, air handling units and CRAC units5+ years of direct managerial experience and interpersonal skills strongly preferred
• Proven record of excellent internal and external customer service
• Ability to prioritize in a complex, fast-paced environment
• Ability to communicate well in both oral and written reports
• Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

PHYSICAL REQUIREMENTS/CONSIDERATIONS:

• Work at heights and from ladders.
• Perform physical tasks, including moving heavy equipment (50 pounds), operating critical infrastructure, crawling in tight spaces.
• Work in a noisy environment with ear protection and eye protection.
• Work in a critical environment with potential for high stress decision making.
• Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk. Use hands to manipulate small wires and objects.
• Lift up to 50lbs

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Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.