Community Manager

Fergmar is seeking an experienced Community Manager | Property Manager to oversee a local community in Victoria, TX and surrounding areas. With over 700 directly owned and managed doors, we are committed to enhancing communities through Real Estate.

Our core values drive everything we do:

1. Take Initiative: We challenge each other, take risks, and adapt to new situations.
2. Be Passionate: We take pride in our work and care deeply about our communities.
3. Have Fun: We create a positive workspace and build strong relationships with our team and residents.
4. Value Teamwork: We approach problems with a "we over me" mentality, recognizing that our collective strength is greater than individual efforts.
5. Be Relentless: We demand more of ourselves than anyone else expects, constantly striving for excellence.

At Fergmar, we believe that our purpose and values set us apart in the property management industry. We're looking for a Community Manager who not only has the skills and experience to excel in this role but also embodies these core values and is passionate about enhancing the communities we serve.

Position Overview

A Community Manager plays a crucial role in our property management success. You'll manage the day-to-day operations of an assigned property, including overseeing team members, daily activities, and resources to achieve established budgeted financial and operational goals. You'll also ensure that the property's operation complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Job Duties

Property Management and Financial Oversight

• Manage daily operations to achieve budgeted financial and operational goals
• Control expenditures within the constraints of the approved budget
• Analyze monthly performance, discuss strategies with Director, Property Management
• Prepare annual asset business plans and budget forecasts

Leasing and Occupancy Management

• Oversee resident retention, renewal, and leasing programs to maintain maximum occupancy
• Approve prospective resident applications, discounts, and renewals
• Develop and implement marketing strategies as needed
• Ensure timely completion of market surveys and analysis

Staff Supervision and Development

• Manage, train, and counsel onsite staff effectively
• Participate in hiring, training, and performance evaluations of employees
• Ensure all open positions are filled promptly
• Promote a positive team environment while maintaining professional standards

Compliance and Risk Management

• Ensure compliance with company policies, Fair Housing, ADA, FCRA, and other relevant laws
• Maintain accurate and confidential resident files and documentation
• Oversee proper completion of leasing paperwork and service requests
• Monitor and address facility maintenance needs, ensuring timely completion

Ideal Candidate Profile

We're seeking a dynamic, detail-oriented individual who excels in a fast-paced property management environment. The ideal candidate for this Community Manager role will possess:

• Strong leadership skills with the ability to effectively manage and motivate a diverse team
• Excellent interpersonal and communication skills, adept at building relationships with residents, staff, and leadership
• A customer-centric mindset, dedicated to ensuring resident satisfaction and retention
• Sharp analytical abilities, particularly in financial management and budget oversight
• Adaptability and resilience, able to handle varying workloads and unexpected challenges efficiently
• Meticulous attention to detail, especially in maintaining compliance with laws, regulations, and company policies
• Strong problem-solving skills, capable of addressing issues proactively and creatively
• A results-driven approach, focused on achieving occupancy and revenue goals

The successful candidate will be a natural leader, able to create a positive work environment while driving performance and accountability. They should be comfortable making decisions independently while also collaborating effectively with regional management and property owners.

This role requires a high level of multitasking ability, with the capacity to balance day-to-day operations, financial oversight, and long-term strategic planning. The ideal candidate will be able to prioritize tasks effectively, ensuring that both urgent matters and long-term goals are addressed appropriately.

Requirements

• High school diploma or equivalent
• Minimum of 2 years experience in onsite property management, including leasing, maintenance, marketing oversight.
• Valid driver's license and reliable transportation
• Proficiency in Microsoft Office Suite, particularly Excel
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively
• Willingness to work in a fast-paced, dynamic environment
• Ability to quickly learn and apply new information
• Strong problem-solving and decision-making skills
• Ability to review, understand, and report financial information
• Able to multitask and meet deadlines in a timely and organized manner
• Must be able to work a flexible schedule, including (weekends / on-call) as needed
• Physical ability to tour the community with clients, including walking the property and climbing stairs

Preferred Qualifications (not required but beneficial):

• Some college education
• Experience with Appfolio / Buildium
• Previous experience in creating and adhering to budgets, fiscal reporting

Benefits

• Comprehensive Health Coverage: The company offers excellent medical insurance options for Team Members, with the option to include spouse or family coverage. Affordable dental and vision plans are also available.
• Life Insurance: A basic life insurance policy is provided at no cost to Team Members, with options for additional coverage.
• Retirement Savings: Our 401(k) plan features a generous company match, starting at 100% match up to 3% of gross earnings. The match increases with tenure, encouraging long-term growth with the company.
• Paid Time Off: Team Members receive a competitive PTO package, including sick/family/bereavement time and vacation days. PTO increases with years of service, up to a maximum of 15 days annually.
• Professional Development: We support ongoing education and training to help you grow in your current position.
• Additional Perks: Depending on the role, travel-related benefits such as a company vehicle or fuel allowance may be provided.
• The salary range for this position is $58,000 - $63,000
• In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.