Combined Services Assistant - Hereford

At Amarillo College, our mission is: ​Transforming our community and economy through learning, innovation, and achievement. ​Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Combined Services Assistant who will be all-in on our mission and who will interact with Amarillo College students, staff, faculty and community members to provide information and customer service. This position performs routine clerical and administrative functions for the Hereford Campus.

Requirements

EDUCATION

Required: High School Diploma or GED

Preferred: Associate’s Degree

EXPERIENCE

Required: Two (2) years of experience in a customer service environment.

Preferred:

• Two (2) years of experience in a student services environment.
• Bilingual in the English/Spanish language.

JOB DUTIES & RESPONSIBILITIES

• Perform routine clerical and administrative duties for Hereford County Campus.
• Greet and triage students who come in for advising appointments to make sure they have met requirements, including but not limited to vaccinations, application, and tests scores.
• Admit and register students (both Continuing Education and Academic).
• Verify Financial Aid for students and assist them through the process.
• Make virtual appointments for students with Financial Aid in Amarillo.
• Act as the main contact for instructors and industry trainers needing on-campus technology assistance and trouble-shooting computer projection equipment.
• Make student appointments for advisors.
• Schedule Texas Success Initiative (TSI) testing appointments and verify advising and testing appointments.
• Input TSI, college, bridge/prep scores.
• Inform students of account balances, prepare deposits, assist instructors, make copies, take printer monies, and balance cash drawer. 
• Run student degree plan and test score reports for staff and students.
• Approve students to register for classes.
• Collect and disburse academic and continuing education credit forms, process enrollment verification requests and academic transcript requests.
• Process textbook orders for students.
• Check in visitors. 
• Open/close building, disburse campus mail daily, and process regular and bulk mail.
• Assist in calling students when classes are cancelled.
• Assist Student Services department in getting students referred. 
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of course offerings each semester.
• Ability to provide exceptional customer service to all internal and external customers.
• Maintain current and accurate understanding of customer services strategies. 
• Ability to use Microsoft Office products. 
• Ability to provide guidance for online student’s questions.
• Knowledge of the financial aid process.
• Ability to communicate effectively.
• Skilled in organizational skills.
• Dependable. 
• Ability to work under stress, to work independently and as a team member, and to deal with people in a professional manner.

Notice: Applicants selected for employment will be required to undergo a pre-employment criminal history background check and possibly a pre-employment drug test.

Salary: Amarillo College - Salary Schedules (actx.edu), Pay grade 6 (salary is determined by Human Resources based on education, work experience and internal comparisons).

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary.)

Work Environment: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.

Commitment Statement: Amarillo College is dedicated to building a workforce that embraces a wide range of backgrounds and experiences, fostering a culturally aware team at every organizational level. Our goal is a faculty and staff that mirrors the distinctiveness of our community and is continually enhancing their skills and knowledge to better serve our entire student population.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Benefits

Amarillo College offers a rich benefits package, including medical, dental, vision, life, and disability coverages available through ERS. Amarillo College provides (at no cost to the employee) a long-term disability policy. In addition to retirement savings through Teachers Retirement System - TRS (pension plan) or Optional Retirement Plan -ORP (403b), the college offers the AC Benefit Plan - additional 403(b) with a generous matching contribution. Amarillo College Employees and their dependents are eligible for reduced or free tuition for Amarillo College courses. Employees have free access to the fitness center located on the Washington Street Campus. We also offer a generous holiday schedule, Amarillo College - Amarillo College Schedule and Holidays (actx.edu)