Clinic Administrator (South Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

THA is seeking a Clinic Administrator for our South Austin Kind Clinic. This role will report to the Assistant Director of Clinical Operations.

What you would do:

• Oversee daily operations of clinic, including but not limited to services, site policies, staff development, and patient flow.
• Practice a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and sensitivity, cultural competence and access to care.
• Work with administration and clinic medical staff to ensure quality patient care and services are delivered in a supportive, gender-affirming, and sex-positive environment.
• Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff.
• Ensure staff understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, mandatory reporting protocols, consent, infection control protocols, and applicable OSHA safety standards.
• Provide direct feedback to team members to enhance quality, accuracy, and client satisfaction with the services clients receive
• Effectively coach team members on ways to improve customer service.
• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyzes for opportunities; involve staff and physicians in developing a plan for improvement when necessary.
• Conduct site staff meetings and participates in provider, practice improvement and other meetings as needed.
• Foster a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.
• Report team member concerns and ideas to management.
• Routinely communicate information to team members regarding administrative operations.
• Monitor staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.

• Maintain a system of confidentiality according to clinic’s policies and procedures and HIPAA guidelines.
• Assist with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to organization-wide policies/standardizations.
• Manage the operational and fiscal activities of the site to include staffing levels, budgets, and financial and operating goals and plans, and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Manage clinic activities related to federal and state funding sources and grants and ensures compliance with associated rules and regulations.
• Assess quality of and coordinates patient care services with patients, staff, physicians, and other providers.
• Manage upkeep of facility in conjunction with administration team.
• Maintain a work environment free of unlawful harassment and discrimination.
• Prepare and analyze reports on health center operations as needed.
• As a member of management, ensures achievement of agency goals, vision and mission.
• Foster teamwork within the clinic.

Compensation:

Based on job duties and requirements, this position is placed in pay grade 46 with a full-time, annual salary range of $76,500 to $87,500. The actual salary will be based on the candidate's qualifications and experience.

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Your previous work life and education must include:

• Bachelor’s Degree in Business, Healthcare Administration, or related field
• 3+ years related experience, with 2 years minimum experience in a medical office/clinic in management/supervisory capacity can substitute for degree requirements
• Management of direct reports
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, EMR systems, etc.)

Your previous work life and education ideally would include:

• Master’s Degree in Business, Healthcare Administration, or related field
• 5 years related experience, ideally with experience in HIV testing, HIV services, STI testing and treatment in an integrated care setting
• Proficiency in speaking Spanish
• Knowledge of budget, billing, finance and managed care rules and regulations

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development
• Family Leave