Client Partner, Implementation & Delivery

Samsung SDS America is seeking a Client Partner, Implementation & Delivery who will shape the success of implementation & delivery of our new AI-driven SaaS SRM solution, helping businesses revolutionize their supplier relationship management, especially procurement processes and achieve unprecedented efficiency and growth. This is a unique opportunity to be part of a new global business initiative, merging the entrepreneurial drive of a startup with the solid foundation of Samsung SDS America.

In this role, you will be building a team responsible for the end-to-end implementation of our SaaS SRM solution with enterprise customers.

The successful candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, demonstrating this credibility as a strategic advisor to our customers, partners, and internal team across Samsung SDS America. Our ideal candidate has knowledge of SaaS technologies, and a comprehensive understanding of the SRM processes; coupled with a keen interest in building a team and processes from ground up.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. We are launching a new AI-driven SaaS SRM solution to enhance efficiency, reduce costs, mitigate risks, and foster stronger relationships with suppliers, ultimately contributing to the overall success of the our customers.

Location: This is a 100% remote role in the US. This role requires business travelling up to 35%.

Responsibilities:

• Develop and execute detailed delivery strategy for SaaS solution implementations in SCM and SRM.
• Lead cross-functional teams through the entire implementation lifecycle.
• Engage with internal and external stakeholders to understand and address project requirements.
• Customize SaaS solutions to meet the unique needs of clients in SCM and SRM.
• Manage and mitigate project risks, addressing challenges for timely delivery.
• Establish and enforce quality standards for SaaS solution implementation.
• Conduct regular training programs for end-users and provide ongoing support.
• Maintain comprehensive project documentation, including requirements and testing protocols.
• Ensure effective communication of project status, issues, and resolutions to stakeholders.
• Conduct post-implementation reviews and retrospectives for continuous improvement.

Requirements

• Bachelor’s Degree in relevant field or equivalent experience.
• 8+ years' of Management Consulting experience, specifically in SaaS solution implementations for SCM and SRM.
• In-depth understanding of supply chain and supplier relationship management processes.
• Excellent customer relationship management skills, including effective oral and written communications.
•  Knowledge of relevant technologies and tools in the SaaS space.
• Ability to manage multiple projects concurrently and prioritize tasks effectively.
• Experience working with Agile and/or Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent leadership and decision-making capabilities.
• Ability to work independently and as part of a team.
• Willingness to travel as required (~up to 35% of the time if needed).

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.