Claims Team Leader

Would you like to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! 

We are looking for a Claims Team Leader here at INSHUR, based in Irving, TX. You’ll be working on re-inventing insurance in exciting markets across multiple territories, including the US, UK, and the Netherlands, and new European countries as we expand.

Supported by and reporting to Chanel Jones, you'll be joining a friendly and accomplished team of claim professionals in the US who believe in delivering world-class customer service at scale.

What you'll do

As our Claims Team Leader, you will be responsible for supervising, mentoring, and developing a team of up to 10 Claim Specialists who will be handling commercial auto claims across the country.  In this role, you will be a key leader in our new regional office in Irving, TX.

We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role.

We'd love to hear from you if you:

• Have plenty of experience handling personal auto claims and/or commercial auto claims.
• Have at least twelve months’ experience supervising direct reports who were assigned to personal auto claims and/or commercial auto claims.
• Currently possess an adjuster’s license in Texas, or can obtain an adjuster’s license in Texas within 45 days.
• Are passionate about  mentoring and developing claim professionals.
• Have experience hiring, developing and/or managing claim specialists.
• Helped  to define or deliver process improvements in a claims environment.
• Understand the value of  teamwork and collective achievement.
• Can commute to/from our office in Irving (Las Calinas), TX, on a daily basis.

Your colleagues say you:

• Are a subject matter expert in handling auto claims in the US.
• Have experience successfully leading a claims team to achieve great results.
• Enjoy sharing knowledge and contributing to team success.
• Motivates others by exhibiting passion and compassion.

What we offer

We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid of remote and office-based work and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs. 

We offer all our employees stock options and we've built a benefits package that invests in our employees’ long-term personal and professional growth and well-being. Here’s a sample of what this includes:

• 25 days PTO (+ 5 days after 5 years) and 5 days sick leave
• Medical, dental, and vision insurance 
• Basic Life, short-term, and long-term disability insurance
• 401k match
• Up to 13 weeks full pay parental leave regardless of your gender
• Annual training allowance and regular learning opportunities 
• Commuter benefits
• Monthly flexible well-being allowance to help you remain healthy and productive
• Access to Employee Assistance Program

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. 

About Us

INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.

We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 200 people based across the US, UK and the Netherlands, we value:

• Generosity, inclusivity, open-mindedness and diversity
• The delivery of great results and learning in the open
• Freedom to make long-term, high-impact decisions
• The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. ​Our offices, when open, are child-friendly and fully wheelchair-accessible​.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share, or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.